Susana Ferrer

• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Identified needed business improvements and determined appropriate systems required to implement solutions.

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Mapped processes to holistically examine business flow and identify improvement opportunities.

worked closely with the product owner to align business requirements as part of the Agile process.

- Built detailed user documentation from high-level business requirements from stakeholders, using specific language for acceptance criteria, and creating traceable tasks and stories on the Jira Agile application.

provided as-is and to-be workflow analysis to identify opportunities to modify and streamline processes.

- Participated in workshops and A/B testing with UX designers to understand customer journey pain points and provide solutions.

- Implemented risk mitigation techniques and improvements to process journeys while meeting regulatory requirements.

- Supported QA Team as part of Software Development Lifecycle within Agile framework, ensuring tasks and stories are understood and that tests meet the criteria

- Conducted User Acceptance Testing (UAT) with cross-functional business teams to ensure system is aligned and that final product meets initial stakeholders’ request

- Collected and documented business requirements, as well as the impact on existing processes, systems, and people.

- Translated stakeholders’ requirements into functional specifications. - Assisting with requests for the concession agreement project.
- Documented plans to enable departments to win tenders.

- Delivered #1 EU project for 2016/2017: real time data processing and transmission to Spanish Airport Authorities (AENA)

- Took part in EU project of the implementation of new in-house Rent application systems.

- Analyzed and implemented enhancements to the Hertz counter systems to meet specific business, quality, and technology requirements, within agreed timescales.

- Developed test cases following standardized procedures to ensure that tests met the criteria.

- Documented functional system specifications for the development of new functionality or enhancements to the existing application.

- As needed, assisted in manual testing (regression and/or integration tests) of the application.

- Provided tier - 2 support diagnosing and troubleshooting issues reported by internal customers across Europe.

- Assisted with the testing of new functionalities or bug fixes
- Created documentation for system bug fixes, features and enhancements as required

• Mentored and guided employees to foster proper completion of assigned duties.
• Coordinated weekly meetings for internal and external groups.
• Cross-trained and provided backup support for organizational leadership.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.