Susana Veloso
Barcelona
Summary
High level, over 25 years of experience on Travel Technologies/Services in Airlines LCC and FSC. Product and System Manager with a demonstrated history of working in the airlines/aviation industry. Skilled and expert in PSS/CRS/GDS, Distribution Commercial Aviation, Project Business Management, Distribution Engineer. Spanish, English and Portuguese languages. Graduated from IESE Business School - University of Navarra, PDD, Director Development Program. Strong problem-solving skills, projects development, enthusiast, positive attitude, work ethics, encourage people, responsible, energy and aim to grown every day more. Great passion for the aviation industry.
Overview
31
31
years of professional experience
Work History
FREELANCE CONSULTANT (AVIATION INDUSTRY)
COLEMAN Research Consulting Rg
01.2016 - Current
- Enhanced client satisfaction by delivering customized consulting solutions tailored to their unique business needs.
- Streamlined workflows for clients by conducting thorough assessments and implementing process improvements.
- Increased client productivity through the development of comprehensive project plans and efficient time management strategies.
- Bolstered client revenue growth with strategic and effective sales techniques.
SABBATICAL PERIOD
FREELANCE CONSULTANT
03.2020 - 11.2023
- I took a planned 3-year sabbatical period to attend to family responsibilities. During this time, i served as a Freelancer Consultant to maintain engagement and contribute my skills on a project basis.
GDS SUPPLIER MANAGER
British Airways FSC
08.2019 - 02.2020
- Responsible for project management and governance for the third-party distribution suppliers including the Global Distribution Systems (GDS)
- Ensure that any expenditure is allocated efficiently, and robust business processes are in place to ensure effective cost management, whilst delivering existing and new capabilities to enable incremental revenue and enhanced retailing of products
- Lead the team of third party distribution supplier managers at a time where New Distribution Capability (NDC) is changing the industry
- Support British Airways' NDC negotiation strategy, managing existing technology and being the subject matter expert in the GDS field.
- Provided supply chain guidance to the team.
GLOBAL DISTRIBUTION SYSTEMS MANAGER
Vueling Airlines LCC
04.2008 - 09.2018
- Responsible for project management, implementation of FULL ETK BSP and governance for the third-party distribution suppliers Global Distribution Systems (GDS)
- Ensure that any expenditure is allocated efficiently, and robust business processes are in place to ensure effective cost management, whilst delivering existing and new capabilities to enable incremental revenue and enhanced retailing of products
- Lead the team of Global Distribution Systems (GDS) at a time where LCC carrier's changing to Hybrid Model extended their sales channel to GDS, Interlines, code shares, ADMs,BSP
- GDS negotiation strategy, managing existing technology and being the subject matter expert in the GDS field.
Vueling wins Innovation Award for 2009
Airline LCC Distribution - Amadeus Vueling case study
GDS SENIOR SPECIALIST AND MANAGMENT
Portugalia Airlines FSC
01.1993 - 01.2007
- Enhanced team productivity by implementing efficient project management strategies.
- Streamlined internal processes for improved operational efficiency and cost savings.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Led a team of professionals in executing strategic objectives, achieving key milestones ahead of schedule.
- Spearheaded cross-functional collaboration initiatives to foster innovation and drive business growth.
Education
EXPERT -
NAVITAIRE PSS
EXPERT/CERTIFIED -
AMADEUS IT Group PSS
EXPERT/CERTIFIED -
ATPCO Airline Tariff Publishing Company
LondonCERTIFIED -
IATA, Air Transport Association
TRAVELPORT/ SABRE / SITA / OAG
PDD - PDD - Management Development Program
IESE Business School - University of Navarra
Barcelona01.2011
Skills
Team Building
Adaptability
Business Development
Strategic Thinking
Problem Solving
Collaboration
Active listening
Negotiation
Goal Setting
Project and Deadline Management
8
top skills
- Airline Management
- Business Development
- Passion by Aviation Industry
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
SABBATICAL PERIOD
FREELANCE CONSULTANT
03.2020 - 11.2023
GDS SUPPLIER MANAGER
British Airways FSC
08.2019 - 02.2020
FREELANCE CONSULTANT (AVIATION INDUSTRY)
COLEMAN Research Consulting Rg
01.2016 - Current
GLOBAL DISTRIBUTION SYSTEMS MANAGER
Vueling Airlines LCC
04.2008 - 09.2018
GDS SENIOR SPECIALIST AND MANAGMENT
Portugalia Airlines FSC
01.1993 - 01.2007
EXPERT -
NAVITAIRE PSS
EXPERT/CERTIFIED -
AMADEUS IT Group PSS
EXPERT/CERTIFIED -
ATPCO Airline Tariff Publishing Company
CERTIFIED -
IATA, Air Transport Association
TRAVELPORT/ SABRE / SITA / OAG
PDD - PDD - Management Development Program
IESE Business School - University of Navarra
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