SUSANA GARCÍA ALMORIL
Sydney
Summary
Talented Hostel Manager offering 5-year background planning, coordinating and administering hostel services. Well-versed in handling client relationship, strategic planning and maintenance issues. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills.
Overview
6
6
years of professional experience
Work History
General Hostel Manager
Summer House Backpackers Hostel
Sydney
2023.02 - 2024.02
- Management of a team of 15 employees including receptionists, housekeepers and the events manager
- Development and implementation of policies to improve the functioning of the team
- Accomplishment of KPI's each month
- Responsible for recruiting, hiring, training, scheduling, and disciplining employees
- Front Desk duties
- Control of stock
- Supervision and resolution of maintenance issues and customer complaints
- Ensured the hostel was clean and well-maintained by regularly inspecting rooms and common areas
Front Desk Receptionist
Watsons Bay Boutique Hotel
Sydney
2021.11 - 2023.01
- Provided excellent customer service to all guests by responding promptly to their requests or concerns
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Informed housekeeping staff of any special requests made by guests.
- Resolved billing discrepancies between guest accounts and invoices
- Checked in guests using computerized reservation systems, collected payments and verified credit cards
- Answered inquiries from potential customers regarding room availability, rates and policies
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Front Desk Receptionist
The Village Hostels
Sydney
2020.01 - 2022.02
- Monitored front desk activities including check-ins and check-outs, reservations, and cash handling procedures
- Ensured guest satisfaction by providing exceptional customer service
- Maintained accurate records of guests, payments, and room assignments
- Conducted regular inspections of hostel rooms, common areas, and facilities to ensure hygienic standards were met
Events Coordinator
Fira Barcelona
Barcelona
2017.10 - 2018.05
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day-of coordination services
- Spearheaded negotiations with vendors and subcontractors to maintain last event budget
- Assessed event success and uncovered room for improvement through client feedback
- Managed onsite facilities team comprised of catering services, audiovisual services, and housekeepers.
Education
Self Development And Leadership Master
Barcelona2018-06
Business Administration Degree -
Universitat De Barcelona
05.2015
Skills
- Customer service excellence
- Attention to detail
- Autonomy
- Conflict-management
- Adaptability
- Multitasking
- Leadership and team development
- Financial management
- Operational management and efficiency
- IT knowledge
Hobbies and Interests
- Dancing
- Playing Volleyball
- Reading
- Theatre
- Music
- Hiking
- Travelling
Languages
Spanish
First Language
English
Proficient (C2)
C2
Catalan
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
Timeline
General Hostel Manager
Summer House Backpackers Hostel
2023.02 - 2024.02
Front Desk Receptionist
Watsons Bay Boutique Hotel
2021.11 - 2023.01
Front Desk Receptionist
The Village Hostels
2020.01 - 2022.02
Events Coordinator
Fira Barcelona
2017.10 - 2018.05
Self Development And Leadership Master
Business Administration Degree -
Universitat De Barcelona
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