SUSANA GARCÍA ALMORIL
Sydney
Summary
Talented Hostel Manager offering 5-year background planning, coordinating and administering hostel services. Well-versed in handling client relationship, strategic planning and maintenance issues. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills.
Overview
6
6
years of professional experience
Work History
General Hostel Manager
Summer House Backpackers Hostel
Sydney
02.2023 - 02.2024
- Management of a team of 15 employees including receptionists, housekeepers and the events manager
- Development and implementation of policies to improve the functioning of the team
- Accomplishment of KPI's each month
- Responsible for recruiting, hiring, training, scheduling, and disciplining employees
- Front Desk duties
- Control of stock
- Supervision and resolution of maintenance issues and customer complaints
- Ensured the hostel was clean and well-maintained by regularly inspecting rooms and common areas
Front Desk Receptionist
Watsons Bay Boutique Hotel
Sydney
11.2021 - 01.2023
- Provided excellent customer service to all guests by responding promptly to their requests or concerns
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Informed housekeeping staff of any special requests made by guests.
- Resolved billing discrepancies between guest accounts and invoices
- Checked in guests using computerized reservation systems, collected payments and verified credit cards
- Answered inquiries from potential customers regarding room availability, rates and policies
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Front Desk Receptionist
The Village Hostels
Sydney
01.2020 - 02.2022
- Monitored front desk activities including check-ins and check-outs, reservations, and cash handling procedures
- Ensured guest satisfaction by providing exceptional customer service
- Maintained accurate records of guests, payments, and room assignments
- Conducted regular inspections of hostel rooms, common areas, and facilities to ensure hygienic standards were met
Events Coordinator
Fira Barcelona
Barcelona
10.2017 - 05.2018
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day-of coordination services
- Spearheaded negotiations with vendors and subcontractors to maintain last event budget
- Assessed event success and uncovered room for improvement through client feedback
- Managed onsite facilities team comprised of catering services, audiovisual services, and housekeepers.
Education
Self Development And Leadership Master
Barcelona06-2018
Business Administration Degree -
Universitat De Barcelona
05.2015
Skills
- Customer service excellence
- Attention to detail
- Autonomy
- Conflict-management
- Adaptability
- Multitasking
- Leadership and team development
- Financial management
- Operational management and efficiency
- IT knowledge
Hobbies and Interests
- Dancing
- Playing Volleyball
- Reading
- Theatre
- Music
- Hiking
- Travelling
Languages
Spanish
First Language
English
Proficient (C2)
C2
Catalan
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
Timeline
General Hostel Manager
Summer House Backpackers Hostel
02.2023 - 02.2024
Front Desk Receptionist
Watsons Bay Boutique Hotel
11.2021 - 01.2023
Front Desk Receptionist
The Village Hostels
01.2020 - 02.2022
Events Coordinator
Fira Barcelona
10.2017 - 05.2018
Self Development And Leadership Master
Business Administration Degree -
Universitat De Barcelona
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