Suraj Raidas
Gibraltar
Summary
Flexible and skilled professional with 2 years of experience as a Support Representative, equipped with expertise in leadership, problem-solving, and prioritization. Eager to utilize my abilities to effectively contribute to the role at your esteemed company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kindred
10.2023 - 03.2024
- Provide friendly and efficient customer support through various channels such as live chat, email, and phones.
- Assist players with inquiries, technical issues, and account management, ensuring timely resolution and maximum satisfaction.
- Collaborate effectively with cross-functional teams to quickly identify and resolve intricate issues, guaranteeing seamless experiences for players.
- Maintain detailed records of customer interactions and feedbacks including Customer Satisfaction (CSAT) scores, promptly and effectively.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Logged details of customer service calls in computer system following correct protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Due Diligence
BVG (BetVictor)
Gibraltar
08.2023 - 10.2023
- Led customer account verification, guiding document preparation and submission via alerts, live chat, and email.
- Proficient in gaming software like VC Portal, ID3 Global, and project management tools such as Jira. Skilled in Excel and Outlook for task management.
- Developed expertise in verifying customer documents from the United Kingdom and various global regions, ensuring meticulous compliance with account verification protocols.
- Addressed customer inquiries on CDD requirements with clarity and regulatory adherence.
- Managed customer records for data accuracy, contributing to smooth operations.
- Collaborated across functions to resolve account-related issues.
- Consistently achieved punctual task completion, maintaining a productive work environment.
Bartender
Viceroy
Gibraltar
07.2023 - 08.2023
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
- Attended regular training sessions designed to improve product knowledge and increase efficiency behind the bar
- Crafted specialty cocktails according to customer specifications
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
Sports Support Representative
888 (VIS Lts)
01.2022 - 04.2023
- Dealing with all customers queries on a daily bassi via e- mail, phone and chats and assisting and advising members of documentaries required.
- Identifying issue and raising with the Managers for further action.
- Liaising with the transaction team regarding payments; operations team regarding documents and with the traders foe bet settlement.
- Knowledgeable with gaming programmes Oracle RightNow, NTS, Jira as well as Microsoft Office and Outlook.
- Providing trainings to new co-workers.
Education
GCSE -
Gibraltar College
A-Level -
Gibraltar College
Skills
- Customer Service
- Suspect Identification
- Documentation and RecordKeeping
- Attention to Details
- AML and KYC Knowledge
- Communication
- Teamwork
- Decision-Making
- Microsoft Windows and Office
- Complaint resolution
Languages
Hindi
First Language
English
Advanced (C1)
C1
Spanish
Beginner
A1
References
References available upon request.
Timeline
Customer Service Representative
Kindred
10.2023 - 03.2024
Customer Due Diligence
BVG (BetVictor)
08.2023 - 10.2023
Bartender
Viceroy
07.2023 - 08.2023
Sports Support Representative
888 (VIS Lts)
01.2022 - 04.2023
GCSE -
Gibraltar College
A-Level -
Gibraltar College
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