Multi-lingual International Logistics specialist in import/export customs UK-EU | Highly experienced in customer service in a commercial bank (Front office) | International transactions back office specialist for important national financial entities
Datos destacados
17
17
years of professional experience
1
1
year of post-secondary education
Experiencia
Customs Agent
Sovereign Speed UK Limited
Colnbrook, England
11.2022 - 08.2024
As a member of the Customs team, preparing and completing daily import customs clearances via CDS, liaising with customers and partners for clearance instructions
Making sure all the import/export documentation are prepared and compliant with HMRC regulations liaising with overseas partners/ offices
Monitoring daily trucks crossing into the UK and liaising with Border Force and HMRC when customs inspections required
Customer Service advising status of every shipment throughout the process to customers
Cost, Booking, invoice and arrange payment where necessary
Troubleshoot and resolve customs-related issues in a timely manner
Maintain accurate records of customs documentation and transactions
Keeping up-to-date with changes in customs regulations and industry practices
Translation Completion Assistant
RWS Translations Ltd (IP Division)
Chalfont St. Peter
04.2019 - 03.2022
As part of the production team, involved in proofreading and editing of final translations of patents and claims, from English into other languages and vice versa as well as making certificates and forms to file into the correspondents' countries making sure the client's request was met with the highest quality service
Liaised with different departments to amend and solve any oversight or missing requirement for the filing country or language to meet the filing deadline
Multitasking and supporting other teams' task when needed to achieve the established workflow
Cargo Office Agent
Swissport Handling (Air Cargo)
Barcelona Area, Spain
06.2018 - 08.2018
Examined import and export documents (Airway Bills, customs documentation, CMR) to allow loading or unloading goods to the Cargo area, ensuring compliance with local and international laws and regulations following IATA Dangerous Goods Requirements and Regulations
Upholding compliance to each company's Standard Operating Procedures and policies to ensure paperwork related to cargo was prepared promptly and accurately before release
Conducted financial checks to ensure cargo clients' balances were clear before releasing documents and issuing invoices where necessary
Resolved incidents related to unreceived goods and advised clients of their status
Back Office Transactions Claims Handler
Indra, S.A. (IT Consulting)
Barcelona Area, Spain
03.2018 - 05.2018
Monitored and processed VISA / MASTERCARD transaction claims and queries by providing or requesting the needed documentation in order to ensure their resolution in a timely manner
Back Office International Payments Agent
Hewlett-Packard Enterprise (HPE) (IT Consulting)
Sant Cugat del Vallés, Barcelona
05.2015 - 02.2018
Supervised and monitored international transactions issued by offices and clients of CAIXABANK S.A
Ensuring intermediation and resolution of incidents by contacting remittent party or beneficiary bank
Executed establishment and practice of Anti Money Laundering, antiterrorism financing and the OFAC international regulations liaising with Sanctions Screening and Compliance department
Advised client offices on how to proceed where payments are likely to be Phishing cases or fraudulent practice
SWIFT Alliance messaging management (communications issued and received by international banks)
Escalated cases where needed and facilitating direct contact between the entities involved
Mentored and trained new team members
Customer Service & Personal Banker
Banco Sabadell
Barcelona Area, Spain
07.2009 - 09.2014
Customer service and account reconciliation during close of business
Approved new accounts and reviewed ongoing client and administrative support
Facilitated daily client trades and transactions
Monitored daily transactions, analysis and risk control
Led and successfully completed training and support to new offices through their transition due to merging/acquisition process
Customer Service Assistant
MoneyGram International
Barcelona Area, Spain
08.2007 - 01.2009
Customer attendance and support services for international money transfers, international calls and photocopy services
Resolved queries on unpaid transactions in destination country
Formación
Post-Graduate Diploma - Logistics and supply chain management
EUDE Business School
01.2017 - 12.2017
Bachelor of Commerce (B.Com.) - Marketing
Universitat de Barcelona
Enfatiza tus habilidades clave
Import Operations
Import Export
International Logistics
Idiomas
Español
Catalán
Inglés
Urdu
Hindi
Panyabí
Cronología
Customs Agent
Sovereign Speed UK Limited
11.2022 - 08.2024
Translation Completion Assistant
RWS Translations Ltd (IP Division)
04.2019 - 03.2022
Cargo Office Agent
Swissport Handling (Air Cargo)
06.2018 - 08.2018
Back Office Transactions Claims Handler
Indra, S.A. (IT Consulting)
03.2018 - 05.2018
Post-Graduate Diploma - Logistics and supply chain management