Hi, I’m
SUMIT NEGI
International MBA
Barcelona
Overview
10
years of professional experience
5
years of post-secondary education
Work History
HONDA CARS INDIA LTDChennai, Tamil Nadu
Area Manager
03.2019 - 08.2022
Job overview
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved conflicts promptly to promote a positive environment for stakeholders. Customer Satisfaction improved to a score of 945 from 850,11% increase in the overall satisfaction index
- Transformed underperforming channel partners into productive, profitable dealers.
- Increased overall Absorption by 10% through capitalizing on new potential opportunities and developing and maintaining partnerships with channel partners and shareholders.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Negotiated contracts with outside carriers to minimize costs to the company and customers.
- New Honda Circle (NHC) winner for special project- “Damper diagnosing tool to reduce time and increase productivity & Customer Satisfaction”
ASHOK LEYLAND LIMITEDChennai
Global Product Support Specialist
01.2017 - 02.2019
Job overview
- Retained existing clients and developed 5 new accounts by extending high-quality and efficient support services.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Helped streamline repair processes and update procedures to support action consistency.
- Followed up with customers to verify the resolution of reported issues and initiated product replacement for unresolved problems.
- Warranty Cost reduction on Tractors and Multi- Axle Haulage trucks by 10%, roll out of digital Service & Parts Manual, product performance monitoring
- Elimination of power steering oil leakage within 6 Months in Service for complete domestic truck and bus BSIV product portfolio, cost reduction of INR 80 per vehicle effected for annual volume of 50k+ vehicles
- International Automotive Task Force (IATF)- Process documentation, risk management for Customer Service Function
- 12 Product Sign-offs done for DFMEA, SAM, Design, pilot & proto build: 60 Captain Haulage trucks converted from proto stage to series stage, ready for sale: product testing inventory optimization & cost saving
- New Product Launch: Core Team Member for high-powered trucks - 320 hp & 360 hp
- Customer Voice-based service manual/ standard operating procedure design to reduce repeat jobs at the dealership
- In-house telematics (i-ALert) data mining with customized dashboard differentiating product issues and driver behaviour
- Internet of Things: Design modules and issue hand-held connected devices for use by service technicians at authorized touchpoints, eliminating all paperwork
ASHOK LEYLAND LIMITED Jaipur
Field, Dealer Manager
09.2012 - 01.2017
Job overview
- Developed and implemented processes and strategies to achieve operational goals.
- Conceptualizing & implementing service plans, providing immediate service support to resolve product issues and customer complaints at 12 service touchpoints on National Highway-8
- Collaborated with multiple departments to meet operational deadlines.
- Established first of its kind Cab & Bus repair facility in Rajasthan
- Sole handler of 7 key customer accounts to improve operational economics, and customized product offerings
- Regional champion for BSIV Electrical & Electronic Architecture: BOSS, CAPTAIN, SUNSHINE & GURU (2012-17)
- Certified LEAD Champion for service module on analytics, 2015
- Market Evaluation Process - Green Belt, 2014
- Field design change cost savings to the tune of ~INR 2000 per vehicle (2013-14)
Education
EADA BUSINESS SCHOOLBarcelona
MBA from Business Administration, Business
09.2022 - Current
University Overview
- Member of Sustainability Club
- Received Scholarship of Excellence
DEHRADUN INSTITUTE OF TECHNOLOGYDehradun
Bachelor of Technology from Mechanical Engineering
07.2008 - 08.2012
AUTOCAD Dehradun
AUTOCAD & CATIA integrated diploma from Computer Aided Designing
11.2010 - 01.2011
Accomplishments
- Training underwent (Self Development)
- Service training on High Horsepower truck platform, 2018
- Living the Brand – Aapki Jeet Hamari Jeet”, Brand ambassadorship certification, 2018
- BSVI preparedness and Readiness – Customer Service Function, 2018
- Total Quality Business Management- using tools of Basic and advanced Problem Solving, complexity management, diversity and inclusion in policy management, 2018
- Training imparted to other teams (As Specialist Trainer)
- Technical/process training imparted to 60 Global Graduate Engineer Trainees, 2018
- Trained 40 Assistant/ Work Managers from dealerships, 2018
- Trained 60 graduates in 3 batches from Hinduja Global Solution at Bangalore on vehicle architecture, 2017–18
- Trained 15 field engineers on BSIV vehicle electrical & electronic architecture, 2017
- Winner “MECHOBRAIN” quiz organized by Society of Automobile Engineers, Dehradun 2012
- Summer internship at Mahindra & Mahindra (Automotive, 9.3 Bil USD, >40,000 employees): Mumbai, 2011
Timeline
EADA BUSINESS SCHOOL
MBA from Business Administration, Business
09.2022 - Current
Area Manager
HONDA CARS INDIA LTD
03.2019 - 08.2022
Global Product Support Specialist
ASHOK LEYLAND LIMITED
01.2017 - 02.2019
Field, Dealer Manager
ASHOK LEYLAND LIMITED
09.2012 - 01.2017
AUTOCAD
AUTOCAD & CATIA integrated diploma from Computer Aided Designing
11.2010 - 01.2011
DEHRADUN INSTITUTE OF TECHNOLOGY
Bachelor of Technology from Mechanical Engineering
07.2008 - 08.2012
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