Subhan Ali
Barcelona
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
PC hotel
Islamabad
06.2018 - 04.2021
- 1.Greeted and assisted guests with check-ins, check-outs, and room reservations in a courteous and professional manner.
2.Managed a multi-line phone system, addressing guest inquiries, complaints, and requests promptly and effectively.
3.Processed payments, handled cash, and reconciled accounts at the end of shifts, ensuring accurate financial records.
4.Coordinated with housekeeping and maintenance staff to ensure guest satisfaction and room readiness.
5.Provided information about hotel amenities, local attractions, and transportation options to enhance the guest experience.
6.Utilized hotel management software (e.g., OPERA, PMS) for reservations, billing, and guest profile management.
7.Maintained a high level of confidentiality and adhered to hotel policies and procedures. - Coordinated meeting room bookings and arranged catering for meetings and events.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Master of Science - Applied Mathematics
University of Gujrat, Pakistan
Gujrat, Pakistan 05-2017
Bachelor of Science - Mathematics, Physics
University of Gujrat, Pakistan
Gujrat, Pakistan 08-2013
Skills
- Scheduling
- Bookkeeping
- Project management
- Multi-line telephone systems
- Front desk operations
- Multi-line telephone skills
- Customer/Client relations
- Verbal and written communication
- Greeting and seating clients
- Appointment scheduling
- Information protection
- Reception desk management
- Calm demeanor
- Recordkeeping and bookkeeping
- Staff management
- Service-oriented mindset
- Security awareness
- Clerical support
- Time management
- Phone etiquette
- Call redirection
- Office administration
- Speak 5 languages (Spanish, English, Urdu, Hindi,Punjabi)
Languages
Urdu
First Language
English
Advanced
C1
Spanish
Intermediate
B1
Hindi
Proficient
C2
Timeline
Receptionist
PC hotel
06.2018 - 04.2021
Master of Science - Applied Mathematics
University of Gujrat, Pakistan
Bachelor of Science - Mathematics, Physics
University of Gujrat, Pakistan