Stéphane Carboni
Séville
Summary
International Business Development Manager with over 8 years of experience in B2B sales, account management. Strong expertise in managing international client portfolios, customer relationship management, and international trade, within multicultural environments. Results-driven, with a strong focus on business development, process optimization, and customer satisfaction. French, English, Italian and Spanish fluent. Proficiency in Salesforce, Hubspot, Teams, Slack, Excel.
Overview
11
11
years of professional experience
Work History
International Key Account Manager
Solera Holdings Inc.
Remote
04.2026 - Current
- Expanded key account base by identifying and cultivating new business opportunities.
- Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed strategic account plans to enhance client relationships and drive revenue growth.
- Analyzed market trends to identify opportunities for client engagement and service expansion.
- Managed contract negotiations, ensuring favorable terms and alignment with company objectives.
- Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
Account manager
Solera Holdings, LLC.
Séville
10.2025 - Current
- Account manager (Sidexa) - French market
- Develop and manage a portfolio of bodyshops networks
- Corporate Account Manager Autodata (UK) international markets
- Sell APIs and integration to leads
- Develop a portfolio of corporate accounts
Account manager
Solera Holdings, LLC.
Séville
09.2024 - 10.2025
- South African Market
- Develop a portfolio of bodyshops
International Business Development Manager EMEA
GMTechnology
Séville
06.2021 - 09.2024
- Buying and selling used and remanufactured printers and consumables.
- EMEA and Asia.
- From 0 to 1.2M€/year in 3 years
- Year 1 : 370k€
- Year 2 : 740k€
- Year 3 : 1.2M€
- 3 Partnerships signed and developed
Commercial Transport - Zone Europe
Villasan y Puertas S.L
Séville, Andalousie, Espagne
12.2020 - 06.2021
- Road Transport
- Sea Transport
- Freight
- B2B
- Negotiate with the transport company the shipping price
- Negotiate the customer the shipping price
- Get the difference as margin
Sales Agent Representative (Laboratory / Pharmacy)
GMG Santé
Séville
03.2020 - 11.2020
- Commercial Specialist
Tele Sales B2B
Selectra
Séville
10.2019 - 03.2020
- Sell and negotiate energy contracts B2B
- Commercial Specialist
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Top performer
Tele Sales B2C
Selectra
Séville, Andalousie, Espagne
07.2019 - 09.2019
- B2C Telesales agent
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Top performer
Organization and Customer Service Manager
Thermostat
Région de Lille, France
09.2018 - 05.2019
- Customer Service Manager
- Responsable Service Clients
- Led team in implementing process improvements, enhancing operational efficiency across departments.
- Managed project timelines and resources to ensure timely delivery of key initiatives.
- Oversaw budget management, ensuring alignment with strategic goals and resource allocation.
- Analyzed performance metrics to identify trends, informing decision-making processes for future projects.
- Established best practices for workflow optimization, reducing turnaround times significantly.
- Mentored junior managers, promoting leadership development and succession planning within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service and Community Manager
CIRRUS
Lesquin, Nord-Pas-de-Calais, France
02.2018 - 05.2019
- Creator and developer of standards, automations, processes, and tools. Organizer of my department, I take full responsibility for its function and development.
- Streamlined processes to reduce costs and improve service delivery timelines.
- Led operational initiatives to enhance workflow efficiency and team performance.
- Mentored junior staff, fostering a culture of continuous improvement and skill development.
- Analyzed performance metrics to identify areas for process optimization and resource allocation.
- Implemented strategic plans aligning departmental goals with overall organizational objectives.
- Implemented Zendesk solution to automatize and organize the customer service
- Improved sales by around 20% by implementing parts in the catalogue
Logistics Department Manager (picking)
Lidl France
La Chapelle-d'Armentières, Hauts-de-France, France
09.2016 - 08.2017
- Logistics Team Lead
- Supervised daily logistics operations to ensure timely delivery and optimal inventory management.
- Implemented process improvements that enhanced efficiency in warehouse workflows.
- Trained and mentored team members on best practices in logistics and safety protocols.
- Developed training programs that improved team productivity and reduced errors in order fulfillment.
- Managed resource allocation effectively to meet changing demands during peak seasons.
- Fostered collaboration between departments to improve overall supply chain performance.
- Reduced logistical errors by regularly auditing inventory levels, stock locations, and shipping documentation.
- Conducted regular safety inspections of warehouse facilities and equipment to minimize incidents of workplace accidents or property damage.
Field Sales Representative (Apprentice)
Groupe SIGMA
Sars-et-rosières
04.2015 - 08.2015
- Phone and in-person prospecting, creating prospect files, setting up and attending meetings
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Science -
Lycée Alfred Kastler
Denain07-2012
Scientific Baccalaureate -
Lycée Alfred Kastler
Denain07-2012
Skills
- Customer Satisfaction
- Industry standards
- Vendor Contracts
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Cross-functional collaboration
- Sales lifecycle management
- Consultative selling
- CRM software proficiency
- Lead generation
Languages
Anglais (Full Professional)
Italien (Full Professional)
Espagnol (Full Professional)
Français (Native or Bilingual)
Timeline
International Key Account Manager
Solera Holdings Inc.
04.2026 - Current
Account manager
Solera Holdings, LLC.
10.2025 - Current
Account manager
Solera Holdings, LLC.
09.2024 - 10.2025
International Business Development Manager EMEA
GMTechnology
06.2021 - 09.2024
Commercial Transport - Zone Europe
Villasan y Puertas S.L
12.2020 - 06.2021
Sales Agent Representative (Laboratory / Pharmacy)
GMG Santé
03.2020 - 11.2020
Tele Sales B2B
Selectra
10.2019 - 03.2020
Tele Sales B2C
Selectra
07.2019 - 09.2019
Organization and Customer Service Manager
Thermostat
09.2018 - 05.2019
Customer Service and Community Manager
CIRRUS
02.2018 - 05.2019
Logistics Department Manager (picking)
Lidl France
09.2016 - 08.2017
Field Sales Representative (Apprentice)
Groupe SIGMA
04.2015 - 08.2015
Bachelor of Science -
Lycée Alfred Kastler
Scientific Baccalaureate -
Lycée Alfred Kastler