Stig Adrian Aspelien
Mijas Costa
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Maintenance Planner
Family Siesta by Rubo Espania Mediterraneo S.L
Mijas Costa
12.2019 - Current
- Developed strategies for addressing recurring problems with specific pieces of machinery.
- Monitored inventory levels of spare parts and materials, ensuring adequate stock for emergency repairs.
- Reported project progress, site problems and labor status to supervisors.
- Conducted regular inspections of equipment to identify potential repair needs or safety hazards.
- Delegated work to staff, setting priorities and goals.
- Collaborated with vendors and suppliers to order necessary parts for repairs when needed.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
General Services Sector Alarm
Mijas
06.2017 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Set up and activated customer accounts.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Made outbound calls to obtain account information.
- Completed day-to-day duties accurately and efficiently.
Daily Operations Manager
Family Siesta by Rubo Espania Mediterraneo S.L
Mijas
07.2014 - 09.2016
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Formulated strategies for streamlining daily operations and increasing productivity levels.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies at all times.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Engaged with existing and potential clients to gain insight into needs.
- Reviewed existing documentation regarding daily operations activities and updated them as necessary.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Monitored workflow of staff members and ensured that all tasks were completed on time.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with vendors to maintain a steady supply of materials necessary for day-to-day operations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
Operator
Raufoss Technology AS
Raufoss
07.2007 - 07.2013
- Monitored and adjusted machine operations as needed for quality assurance.
- Classified defects from finished orders for record tracking and statistics.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Met or exceeded target for on-time customer shipments.
- Followed established safety procedures while operating machinery and working around hazardous materials.
- Separated products according to weight, grade and size of material to produce final product.
- Maintained production and quality documentation.
- Produced quality products by palletizing, packaging and assembling finished items.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Met deadlines for completion of assigned tasks efficiently and effectively.
- Monitored product flow through feed conveyor.
- Taught new employees machine operation techniques and important business procedures.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Documented daily production results accurately and completely.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Used hand trucks and forklifts to unload, load and transport items.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Measured and weighed items to meet quality standards and prevent waste.
- Assessed and corrected jams in equipment.
- Troubleshot and diagnosed equipment malfunctions to minimize downtime.
- Hand-assembled needed parts with bolts and screws.
- Checked product quality against specified standards at each stage of production process.
- Ensured that all materials used were up to standard and free from defects.
- Rotated among various workstations, performing work necessary to meet production needs.
- Checked control panel and gauges during equipment operation.
- Set up and operated production machinery according to specific standards and protocols of company.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
- Provided training assistance to new operators on proper machine operation techniques.
- Handled various mechanical and technical machinery during manufacturing process.
- Adjusted feed rates and machine speeds as required during operation.
- Performed routine maintenance on equipment to ensure optimal performance.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Learned and followed safety and emergency procedures.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Used daily system logs to document production information, discussing issues with management.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Assisted in the setup of production lines according to customer specifications.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Verified accuracy of material measurements before loading into machines.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Inspected finished products to verify conformity to quality standards.
- Reported any discrepancies or abnormalities in the production process immediately to supervisor.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
Education
High School Diploma -
Raufoss Videregående Skole
Raufoss Norway06-2006
Some College (No Degree) - Tourism And Travel Management
Høyskolen Kristiania
Oslo, NorwaySkills
- Asset Management
- Equipment Knowledge
- Work Order Preparation
- Compliance Verification
- Continuous Improvement
- Tools and Equipment Maintenance
- Hand and Power Tool Operation
- Dependable and Consistent
- Customer Relations
Languages
Norwegian
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Accomplishments
- Been promoted to Team Leader at Sector Alarm
Timeline
Maintenance Planner
Family Siesta by Rubo Espania Mediterraneo S.L
12.2019 - Current
Customer Service Representative
General Services Sector Alarm
06.2017 - Current
Daily Operations Manager
Family Siesta by Rubo Espania Mediterraneo S.L
07.2014 - 09.2016
Operator
Raufoss Technology AS
07.2007 - 07.2013
High School Diploma -
Raufoss Videregående Skole
Some College (No Degree) - Tourism And Travel Management
Høyskolen Kristiania
Affiliations
- Footballplayer
- Musician
References
References available upon request.
References
References available upon request.
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