I have been teaching English in southern Spain for 14 years, and I still greatly enjoy working with the general public. I also fully understand that one of the most important aspects of the job is customer/parent communication. This ensures that a strong relationship is formed with customers (students and parents), which consequently gives parents confidence that an innovative, fun, motivational and safe environment is provided.
This mindset of customer service excellence is something I have employed throughout my career, whether it has been as a service engineer, service manager or sports coach.
Coached rugby players in the development of skills and physical abilities through a national lottery-funded scheme that involved working with teams such as the London Harlequins and Wasps.
Launched and facilitated FitTeen health and training awareness program.
Rosa Menacho, Head of Studies, John Atkinson Academy, Rosa@idiomasatkinson.com