Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Stephen Pope Gobah

Barcelona

Summary

Dedicated and skilled Barman with a passion for delivering exceptional customer service and creating memorable experiences. With over 9 years of hands-on experience in high-volume establishments, I possess a comprehensive understanding of mixology, beverage preparation, and the art of customer engagement. I am committed to ensuring customer satisfaction through attention to detail and a commitment to excellence. Seeking to contribute my expertise and enthusiasm to a dynamic team at where my skills can shine in elevating the overall bar experience.

Overview

11
11
years of professional experience

Work History

Bartender

Monument Hotel
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Partnered with Paradiso, the world-renowned bar ranked #1 globally in 2022, to enhance cocktail programs and deliver industry-leading mixology expertise.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Collaborated with the Michelin-starred Oria restaurant to craft bespoke cocktail menus, personally curating and delivering exceptional beverage experiences to complement their fine dining offerings

BARTENDER

W Barcelona
04.2022 - 11.2022
  • Mixology Expertise: Craft and serve a diverse range of cocktails, ensuring consistency and quality in every drink
  • Customer Service Excellence: Provide exceptional customer service by engaging with patrons, recommending drinks, and tailoring beverages to individual preferences
  • Efficient Bar Operations: Manage high-volume bar operations, maintaining an organized and clean workspace
  • Effectively handle cash transactions and POS systems
  • Inventory Management: Oversee bar inventory, track stock levels, and reorder supplies as needed to prevent shortages
  • Implement cost-effective measures to minimize waste

BARTENDER

The Roger Smith Hotel
04.2014 - 12.2021
  • Training and Mentoring: Train new bar staff on standard operating procedures, cocktail recipes, and customer service techniques
  • Foster a positive team environment and mentor junior staff members
  • Event Coordination: Contribute to the planning and execution of special events and promotions, collaborating with the management team to enhance customer experiences
  • Mixology Expertise: Craft and serve a diverse range of cocktails, ensuring consistency and quality in every drink
  • Customer Service Excellence: Provide exceptional customer service by engaging with patrons, recommending drinks, and tailoring beverages to individual preferences

Education

Associate Degree - CYBER SECURITY

Rockland Community Collage
New York
12.2024

Associate Degree - SCIENCE IN CRIMINAL JUSTICE

Rockland Community Collage
New York
01.2013

High School -

CLARKSTOWN HIGH SCHOOL NORTH
New York
01.2011

Skills

  • Word
  • PDF
  • Power Point
  • Excel
  • Opera
  • Aloha Systems
  • Team maker
  • Self-reliance
  • Proactive
  • Good listener
  • Good speaker

Languages

English
Spanish

Timeline

Bartender

Monument Hotel
02.2024 - Current

BARTENDER

W Barcelona
04.2022 - 11.2022

BARTENDER

The Roger Smith Hotel
04.2014 - 12.2021

Associate Degree - CYBER SECURITY

Rockland Community Collage

High School -

CLARKSTOWN HIGH SCHOOL NORTH

Associate Degree - SCIENCE IN CRIMINAL JUSTICE

Rockland Community Collage

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