Stephan Krüger
Barcelona
Summary
Experienced customer service support with over 4 years of experience in customer care. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support -Customer Service - Customer Care -EMEA
Avis Budget Group CC EMEA
01.2022 - Current
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
German Customer Support Specialist
Teleperformance
06.2021 - 12.2021
- Support customers via phone, chat & e-mail
- Prevent fraud, protect data and safeguard customers
- Be an ambassador of our client
- Track and follow cases to ensure they closed in an efficient and timely manner
Customer Service Agent
Telefonica Germany GmbH & Co. OHG
03.2019 - 03.2021
- handle the concerns of customers, partners and service providers of all brands of the Telefónica Group in a professional and service-oriented manner
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Trained new personnel regarding company operations, policies and services.
Customer Service Associate Geman Speaking
amazon Development Center South Africa
05.2018 - 02.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Finanzwirt - Tax
Fachhochschule Für Finanzen Des Landes Brandenburg
Königs Wusterhausen, Germany01.2016
Fachhochschulreife Schwerpunkt Wirtschaft - Econimics
Bundeswehrfachschule Berlin
Berlin, Germany06.2012
Sekundarstufe I -
Max-Born-Realschule
Bad Pyrmont, Germany07.1998
Skills
- Administration and Reporting
- Service Team Support
- Customer Experience
- Client Service and Support
- Service Staff Support
- Quality Checks
- Administrative Management
- People Management
- Leading Team Meetings
- Motivational Leadership
- Employee Hiring
Languages
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Certification
- Certified geprüfter Personalfachkaufmann - IHK Karlsruhe - August 2008
Timeline
Support -Customer Service - Customer Care -EMEA
Avis Budget Group CC EMEA
01.2022 - Current
German Customer Support Specialist
Teleperformance
06.2021 - 12.2021
Customer Service Agent
Telefonica Germany GmbH & Co. OHG
03.2019 - 03.2021
Customer Service Associate Geman Speaking
amazon Development Center South Africa
05.2018 - 02.2019
Finanzwirt - Tax
Fachhochschule Für Finanzen Des Landes Brandenburg
Fachhochschulreife Schwerpunkt Wirtschaft - Econimics
Bundeswehrfachschule Berlin
Sekundarstufe I -
Max-Born-Realschule
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