Stefanos Triantos
Barcelona
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and team productivity at Randstad (APPLE/NETFLIX/FREENOW). Skilled in complaint resolution and effective team leadership, demonstrated through mentoring roles and the development of customer service initiatives. Fluent in multiple languages, including C2 level Spanish, showcasing strong organizational skills and a commitment to excellence in diverse environments.
Overview
20
20
years of professional experience
Work History
Customer Service Representative /Supervisor
Randstad (APPLE/NETFLIX/FREENOW)
01.2019 - 12.2023
- Resolved escalated customer service inquiries and complaints to maintain satisfaction for clients such as APPLE, NETFLIX and FREENOW
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented company policies and procedures for professional, cohesive customer care.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
Voluntary Assistant
Asociacion RETO
01.2015 - 12.2018
- Provided support by organizing community events for local charities.
- Assisted team members to create a welcoming environment for volunteers and participants.
- Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
- Developed relationships with stakeholders through regular communication and meetings.
- Facilitated collaboration among volunteers by fostering a supportive environment and open lines of communication.
- Researched local needs to tailor volunteer efforts to community priorities.
- Enhanced community outreach by coordinating and executing local events and initiatives.
Hotel Receptionist
Ellinis Hotel Varna
01.2012 - 12.2015
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
Translator and Interpreter
Independant
01.2011 - 12.2012
- Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
- Interpreted spoken and written languages other than English and vice versa.( Spanish To Greek and vice versa for the Spanish Justice )
- Interpreted conversations between foreign language-speaking clients and others.
Administrative Officer
ADLER Marine S.A
01.2006 - 12.2010
- Handled incoming calls and directed them to appropriate personnel.
- Maintained filing system to keep documents organized and accessible.
- Processed mail and packages to ensure timely distribution.
- Assisted with scheduling appointments and coordinating meetings.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Created, prepared, and delivered reports to various departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Restaurant Team Member
TGI Fridays
09.2003 - 08.2005
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Education
Bachelor of Science - Maritime Studies
Liverpool John Moore´s University
Liverpool / UK06-2003
High School Diploma -
1st High-School
Athens / GR06-1997
Skills
- Complaint Resolution
- Strong Organizational Skills
- Inbound and outbound calls
- Effective Team Leadership
- Decision-making
- Performance improvement
- Workflow optimization
- Documentation and recordkeeping
Yoga
Yoga practicioner since 2018
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
German
Intermediate (B1)
Greek
Bilingual or Proficient (C2)
Bulgarian
Upper intermediate (B2)
Russian
Elementary (A2)
Catalan
Beginner (A1)
Italian
Elementary (A2)
Timeline
Customer Service Representative /Supervisor
Randstad (APPLE/NETFLIX/FREENOW)
01.2019 - 12.2023
Voluntary Assistant
Asociacion RETO
01.2015 - 12.2018
Hotel Receptionist
Ellinis Hotel Varna
01.2012 - 12.2015
Translator and Interpreter
Independant
01.2011 - 12.2012
Administrative Officer
ADLER Marine S.A
01.2006 - 12.2010
Restaurant Team Member
TGI Fridays
09.2003 - 08.2005
Bachelor of Science - Maritime Studies
Liverpool John Moore´s University
High School Diploma -
1st High-School
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