STEFANO ASTOLFI
Palma de Mallorca
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
18
18
years of professional experience
Work History
Bar/Restaurant Manager
Nikki Beach Mallorca
04.2023 - Current
- Boosted customer satisfaction by implementing innovative food and beverage offerings, and improving service standards.
- Streamlined operations by establishing efficient work schedules, reducing labor costs while maintaining high service quality.
- Increased overall revenue with effective cost control measures and strategic marketing initiatives.
- Enhanced employee performance through regular training sessions, staff evaluations, and constructive feedback.
RESTAURANT MANAGER
Obeach
05.2018 - 04.2023
- Hiring, training and coaching 20+ staff members on customer service skills, food & beverage knowledge, health & safety standards
- Consistently exceeding monthly sales goals by a minimum of 5% by training FOH staff on upselling techniques and by creating a featured food and beverage training program
- Maintaining utmost discretion when dealing with sensitive topics
- Successfully managing events and large groups
- Appraising staff performance, providing constructive feedback to improve overall productivity
- Managing schedules, shift swaps, new hire paperwork, cleaning schedule and inventory
- Controlling of BOH, orders and costs, staff area and staff meals
- Monitoring the dining area and apply changes when necessary and addressing any costumer accordingly
SERVICE SUPERVISOR FIFA WORLD CUP QATAR 2022
AlJanoub,974Stadium
11.2022 - 12.2022
- Running the Community Market area (capacity of over 1000 guests) in Al Janoub Stadium
- Managing a team of over 40 staff members between waiters, bartenders, chefs and cleaners
- Supporting the Management Team of Al Bayt Stadium durind semi finals
- Supporting the Management Team in 974 Stadium for private events
- Coordinating a Team of 40 people between supervisors, waiters and chefs sent by Alchemy Project from Europe to support the various teams
- Already operating in four different stadiums
RESTAURANT MANAGER
Restaurante Francesco
06.2016 - 05.2018
- Mentoring and training staff on food and beverage knowledge, health & safety standards
- Managing relationships with vendors, negotiating prices of ingredients and equipment
- Collaborating with Head Chef on menu design and innovative recipes
- Managing schedules, orders, events and large groups
- Dealing with reservations and complaints
- Managing the restaurant's social network
GENERAL MANAGER
Margherita Lounge
11.2014 - 04.2016
- Hiring, training, and coaching 20+ staff members on food and beverage knowledges and health & safety standards
- Managing lunch and dinner service, dining area, orders, schedules, inventory, reservations and large groups
- Collaborating with Head Chef on daily menu, events menu, specials, and innovative recipes
- Controlling of BOH and wine cellar
- Dealing with reservations and complaints
- Managing the restaurant's social network
CO OWNER
Es Raco'
11.2014 - 04.2016
- Hiring, training, and coaching 10+ staff members on food and beverage knowledges and health & safety standards
- Creating food and drinks menu, cost and presentation
- Designing the deco of the interior and exterior of the venue, choosing lightning, crockery, and decorations
- Controlling of BOH, wine cellar and chemical store
- Managing schedule, new hire paperwork, orders and reservations
- Managing the restaurant's social network
ASSISTANT GENERAL MANAGER
Sushi Point Ibiza
03.2013 - 11.2014
- Hiring, training, and coaching 10+ staff members on food and beverage knowledges and health & safety standards
- Managing dinner service, dining area, terrace, bar schedules, inventory, reservations and large groups
- Providing support to the GM with orders, bar team trainings, stock control
- Controlling of BOH and wine and champagne cellar and chemical store
- Holding responsibility of daily briefing with the team
- Appraising staff performance
RESTAURANT AND BAR MANAGER
BFor By PlanetSushi
05.2011 - 10.2013
- Training new bar staff on cocktails and beverage knowledges and health & safety standards
- Creating drinks menu, cost and presentation
- Supervising two bars and the internal dining room
- Controlling of BOH and wine cellar
- Managing bar schedule, new hire paperwork, orders
RESTAURANT AND BAR MANAGER
Soho House
09.2005 - 05.2010
- Training new bar and floor staff on food and beverage knowledges and health & safety standards
- Creating drinks menu, cost and presentation
- Managing lunch dinner service, dining area, terrace, bar schedules, inventory, reservations and large groups
- Controlling of BOH and wine cellar
- Managing bar schedule, new hire paperwork, orders
- Providing support to the GM with orders, bar team trainings, stock control
- Collaborating with Head Chef on daily menu, events menu, specials, and innovative recipes
- Appraising staff performance and provide constructive feedback to improve overall productivity
Education
Skills
- Accounting & Budgeting
- Strong Work Ethic
- Detail oriented
- Recruitment and training staff
- Events management
- Inventory control
- Problem solver
- Customer service
- Motivational team leader
- Adaptability
- Collaboration
- Interpersonal Skills
- Positive Attitude
- Handling Pressure
Languages
Italian
English
Spanish
Polish
Seasonal Jobs
- F&B Ambassador at Nasimi Beach, Dubai (UAE) 2012
- Bartender at Ramses, Madrid (Spain) 2011
- Bartender at Blue Marlin Ibiza, Ibiza (Spain) 2010
Restaurant Information System
Micros/Stain/CSI
Consent
I hereby give consent for my personal data included in the job offer to be processed for the purposes of recruitment under the Data Protection Act 1997 (Dz. U. no. 133, item 883).
Events
- Edinburgh Film Festival by Soho House, Edinburgh (Scotland) 2006
- Academy Awards by Soho House, Los Angeles (USA) 2006/2007
- Cannes Film Festival by Soho House, Cannes (France) 2007
- Taste of Dubai by Atlantis the Palm, Dubai (UAE) 2012
- Prive' Warsaw Club, Warsaw (Poland) 2012
References
Available upon request
Events
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Timeline
Bar/Restaurant Manager
Nikki Beach Mallorca
04.2023 - Current
SERVICE SUPERVISOR FIFA WORLD CUP QATAR 2022
AlJanoub,974Stadium
11.2022 - 12.2022
RESTAURANT MANAGER
Obeach
05.2018 - 04.2023
RESTAURANT MANAGER
Restaurante Francesco
06.2016 - 05.2018
GENERAL MANAGER
Margherita Lounge
11.2014 - 04.2016
CO OWNER
Es Raco'
11.2014 - 04.2016
ASSISTANT GENERAL MANAGER
Sushi Point Ibiza
03.2013 - 11.2014
RESTAURANT AND BAR MANAGER
BFor By PlanetSushi
05.2011 - 10.2013
RESTAURANT AND BAR MANAGER
Soho House
09.2005 - 05.2010
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