Steeve Jonhson YAPMI FUYA
Barcelone
Summary
I am hardworking, approachable, motivated and confident.
customer service representative who is patient and attentive to understand the needs of the customers and resolve with ability to excel the targets and make a real difference in the organization's revenue generation. I have expert knowledge of the selling process and to recognize the human and emotional aspects of buying and selling. I possess strong social skills which enables me to be a strong relationship builder with clients, colleagues and third-party stakeholders.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
AXA
07.2023 - Current
- Helped large volume of customers in finding the nearest hospital
- Book flights, reserve taxis and hotel reservation
- Respond to customer calls and emails to answer questions about products and services.
- Call and collect feedback from clients and handle complaints of dissatisfied customers
- Informing customers about the insurance medical policy
- Help costumers to subscribe to the insurance and to process their refund
- Demonstrated high attention to detail, organization and management of multiple tasks for our customers
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Sales Agent Representative
CATRANSCAM
01.2016 - 11.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
MBA - INTERNATIONAL TRADE
GRADUATE SCHOOL OF MANAGEMENT BARCELONE
SPAIN04.2023
Bachelor of Science - Law Enforcement Administration
UNIVERSITY OF YAOUNDE 2
CAMEROUN08.2015
Skills
- Customer Complaint Resolution
- Customer Service
- Call Volume and Quality Metrics
- Positive attitude
- Zendesk, excel, word, guidewire
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Customer Service Agent
AXA
07.2023 - Current
Sales Agent Representative
CATRANSCAM
01.2016 - 11.2020
MBA - INTERNATIONAL TRADE
GRADUATE SCHOOL OF MANAGEMENT BARCELONE
Bachelor of Science - Law Enforcement Administration
UNIVERSITY OF YAOUNDE 2
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