Stavros Georgiou
Los Molinos
Summary
Dynamic and results-oriented hospitality professional with over seven years of experience in high-volume restaurant environments, including roles as Supervisor, Head Waiter, and Owner. Proven track record in leading teams to deliver exceptional customer service, enhancing guest experiences, and implementing effective training programs. Strong background in commercial management within the construction industry, adept at financial oversight and client relations. Known for exceptional communication skills, problem-solving abilities, and a commitment to fostering a positive work atmosphere. Passionate about creating memorable dining experiences and driving team success through leadership and collaboration.
Overview
38
38
years of professional experience
Work History
Supervisor / Team Leader / Head Waiter
The Greeks
04.2024 - 10.2024
- Lead a team of waitstaff, ensuring high-quality service and smooth operations during peak hours
- Train and develop staff on service standards, menu knowledge, and customer engagement strategies
- Collaborate with management to enhance the guest experience and implement new service initiatives
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Waiter
Slider Grill & Bar
04.2023 - 03.2024
- Delivered exceptional customer service in a high-volume setting, ensuring guest satisfaction through attentive service
- Coordinated with kitchen staff to maintain a seamless dining experience
- Trained and mentored new staff on restaurant protocols and customer engagement techniques
Waiter
La Finca by QFC Restaurant
06.2022 - 03.2023
- Provided outstanding customer service in a fast-paced environment, focusing on personalized guest experiences
- Collaborated with kitchen staff to ensure accurate order delivery and dining satisfaction
- Mentored new staff on customer engagement and service standards
Commercial Manager
Various Companies
01.1987 - 01.2022
- Company Overview: UK & Spain within the construction industry
- Managed commercial operations in the construction industry, focusing on financial management and client relations
- UK & Spain within the construction industry
Head Waiter
Isla Mediterrania Mill Palmeras Greek Restaurant
03.2019 - 10.2019
- Led waitstaff during busy shifts, maintaining high service standards
- Enhanced team knowledge of the menu to improve upselling techniques and guest interactions
- Assisted in training staff on new menu items and service protocols, boosting customer satisfaction
Waiter
Captain Morgans Restaurant
10.2018 - 02.2019
- Delivered top-tier service, maintaining a professional demeanor at all times
- Addressed customer inquiries and complaints effectively to ensure guest retention
- Contributed to the cleanliness and organization of the dining area
Head Waiter
Isla Mediterrania Mill Palmeras Greek Restaurant
05.2018 - 09.2018
- Managed front-of-house operations, ensuring efficient service delivery
- Coordinated with kitchen staff for timely food delivery
- Monitored staff performance, providing feedback for continuous improvement
Owner
Georgiou’s Bar & Restaurant
04.2016 - 04.2018
- Launched and operated a successful bar and restaurant, overseeing all aspects of management
- Developed a loyal customer base through exceptional service and community engagement
- Curated a diverse menu highlighting local flavours, leading to positive reviews and repeat business
Education
Graduated -
Hellenic School Contomichaleos
01.1983
Skills
- Customer Service Excellence
- Team Leadership & Training
- Financial Management & Budgeting
- Problem Solving & Conflict Resolution
- Strong Communication Skills
References
Upon request
Personal Information
Date of Birth: 08/14/64
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
French
Elementary (A2)
Italian
Elementary (A2)
Timeline
Supervisor / Team Leader / Head Waiter
The Greeks
04.2024 - 10.2024
Waiter
Slider Grill & Bar
04.2023 - 03.2024
Waiter
La Finca by QFC Restaurant
06.2022 - 03.2023
Head Waiter
Isla Mediterrania Mill Palmeras Greek Restaurant
03.2019 - 10.2019
Waiter
Captain Morgans Restaurant
10.2018 - 02.2019
Head Waiter
Isla Mediterrania Mill Palmeras Greek Restaurant
05.2018 - 09.2018
Owner
Georgiou’s Bar & Restaurant
04.2016 - 04.2018
Commercial Manager
Various Companies
01.1987 - 01.2022
Graduated -
Hellenic School Contomichaleos
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