Stacey Brown
Valencia ,Spain
Summary
Knowledgeable about fitness management and team leadership. Strong in communication, organisation, and customer service. Skilled at motivating staff and clients to achieve their goals. Ready to use and develop leadership, strategic planning, and operational management skills in a booking role.
Overview
15
15
years of professional experience
Work history
Gym Director
Self Employed
Invergordon , Scotland
2017.07 - 2024.07
- Negotiated contracts with suppliers ensuring best value for money on gym equipment and consumables.
- Boosted customer retention through excellent after-sales service and follow ups.
- Coordinated with staff to ensure smooth daily operations.
- Ensured member satisfaction by promptly addressing concerns and feedback.
- Fostered team spirit within staff through regular meetings and morale-boosting activities.
- Developed marketing strategies to attract new members and retain existing ones.
- Handled administrative tasks such as keeping accurate records of memberships and renewals.
- Identified opportunities for improvement in gym operations, implementing effective solutions swiftly.
- Devised budget plans to manage operational costs effectively without compromising on service quality.
- Encouraged teamwork through open communication and leadership.
- Arranged leisure activity timetables to fulfil different customers' needs.
- Engaged facility users to determine and implement improvements to service delivery and offerings.
- Generated reports and cash projections for planning and decision-making purposes.
- Sourced and replenished supplies and equipment to keep customers happy and engaged.
- Recruited, trained and supervised staff to maintain establishment's health and safety standards.
- Coordinated ticket sales, booking and catering for events and special programmes.
- Maintained strong working relationships with colleagues and senior management.
- Answered queries and handled complaints to provide outstanding customer service.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
Personal trainer
Self Employed
Alness , Ross-shire
2010.05 - 2017.06
- Designed bespoke training programmes to improve client fitness levels.
- Delivered engaging group fitness classes of up to 70 people, fostering a community atmosphere within the gym facility.
- Assisted clients in achieving their weight loss targets through strategic exercise planning.
- Grew customer base through referrals based on customer satisfaction and results.
- Developed innovative strategies for retention, contributing to low client attrition rates.
- Addressed customer concerns promptly, enhanced client retention rate.
Assistant Gymnastics Coach
Averon Leisure Centre
Alness , Ross-shire
2009.05 - 2014.10
- Conducted initial assessments of new trainees' capabilities to personalise coaching accordingly.
- Supervised warm-up sessions prior to intensive workouts, preventing injuries during practice.
- Enhanced team's coordination by planning and implementing team-building exercises.
- Maintained updated knowledge about latest gymnastic techniques and trends via continuous professional development courses.
- Communicated effectively with parents regarding their child's progress and areas needing improvement.
- Assisted in organising local competitions, providing practical experience opportunities for trainees.
- Coordinated with head coach to design effective training schedules.
- Delivered motivational talks to boost confidence levels amongst athletes.
- Demonstrated techniques for enhanced understanding and performance.
- Helped in setting up gymnasium equipment before sessions, ensuring readiness for training.
- Assisted in training sessions, improved athletes' gymnastics skills.
- Provided constructive feedback for better execution of routines.
- Developed lesson plans for the improvement of athletes performance.
- Monitored athletes during practice to ensure safety protocols were adhered to.
- Mentored young gymnasts, nurturing their athleticism and sportsmanship values.
- Managed administrative tasks related to scheduling, attendance and record keeping.
- Complied with British Gymnastics guidelines to maintain safety at all times.
- Optimised performance through effective goal setting, targeted training and positive reinforcement.
- Specialised in artistic gymnastics training, including floor work, beam and bar routines.
- Observed and evaluated students progress and provided feedback to each child regarding performance.
- Led thorough warm-ups ahead of practice sessions and competitions.
- Coached and instructed students regarding rules, regulations and proper use of equipment.
- Prepared students for competition by providing physical training, emotional support and mentoring, and teaching new routines.
- Taught gymnastics skills to children of varied ages, abilities and experience levels.
- Promoted club services, leading to increased memberships.
Education
Higher National Diploma - Business and Administration
Glasgow Clyde College-Anniesland Campus
Glasgow 08/1997 - 04/1999
Certificate of Higher Education - Secretarial Studies
Alness Academy
Alness, Scotland 08/1995 - 05/1996
Skills
- Personable telephone manner
- Solid verbal communication
- Professionalism and courtesy
- Clear articulation
- Relationship management
- Effective time management
- Spreadsheet management
- Customer service and administration
Languages
Spanish
Intermediate
References
References available upon request.
Timeline
Gym Director
Self Employed
2017.07 - 2024.07
Personal trainer
Self Employed
2010.05 - 2017.06
Assistant Gymnastics Coach
Averon Leisure Centre
2009.05 - 2014.10
Higher National Diploma - Business and Administration
Glasgow Clyde College-Anniesland Campus
08/1997 - 04/1999
Certificate of Higher Education - Secretarial Studies
Alness Academy
08/1995 - 05/1996