Summary
Work History
Education
Skills
Languages
Timeline
Generic

Souraya Ba

Manchester

Summary

Dynamic and dedicated professional with experience as a Restaurant Server at 2020, excelling in customer service and efficient order management. Proven skills in kitchen cleaning and maintenance, ensuring a pristine environment. Recognized for enhancing guest satisfaction through proactive communication and teamwork, contributing to a welcoming dining experience.

Work History

Restaurant Server

2020
01.2020 - 2024
  • Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Supported team during peak hours by efficiently managing order delivery and table turnover.
  • Learned menu items and specials to effectively communicate recommendations to guests.
  • Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, and took drink orders.

Cleaning Assistant

Building
01.2024 - 2025
  • Maintained cleanliness and organization in assigned areas, ensuring compliance with health and safety standards.
  • Operated cleaning equipment, including floor buffers and vacuums, to achieve optimal results.
  • Assisted in training new staff on proper cleaning techniques and safety protocols.
  • Collaborated with team members to prioritize tasks and improve workflow efficiency.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.

Education

Associate of Arts -

Manchester University
Manchester
03.2019

Skills

  • Kitchen cleaning
  • Carpet cleaning
  • Waste disposal
  • Window cleaning
  • Efficient cleaning
  • Maintenance

Languages

Spanish
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Cleaning Assistant

Building
01.2024 - 2025

Restaurant Server

2020
01.2020 - 2024

Associate of Arts -

Manchester University

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Souraya Ba