Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Soraya Gomez Palacios

Soraya Gomez Palacios

Segovia,Segovia

Summary

Sales expert with a strong background in sales funnel strategies and Salesforce CRM, driving business growth through data analysis. Experienced in managing SaaS products and executing successful email campaigns for lead generation. Demonstrated success in account management, cross-selling, and upselling. Enhances client relationships through strategic networking and CRM expertise.

Overview

12
12
years of professional experience

Work history

Senior Business Development Representative- Iberia

Zendesk
Segovia
01.2024 - 06.2025
  • - Q1´25: 120%, - Q1´25: 140%
  • Facilitated regular meetings with potential clients, building strong professional networks.
  • Collaborated closely with sales team to align strategies and targets.
  • Negotiated contracts with prospective clients, securing profitable deals.
  • Nurtured relationships with existing partners, fostering loyalty and repeat business.
  • Orchestrated product demonstrations that showcased unique selling points effectively.


Business Development Representative - EMEA SMB

Zendesk
Segovia, España
11.2022 - 06.2025


  • Achieved FY23 quota attainment of 238% and FY24 quota attainment of 174%.
  • Recognised as top-performing outbound BDR team globally for closed won opportunities.
  • Identified new business prospects, facilitating transitions from outreach to closure.
  • Collaborated with marketing team to execute product launch campaigns.
  • Conducted competitor analysis to reveal growth opportunities.
  • Maintained strong client relations, significantly enhancing customer retention.

Customer Development Representative

Lexmark
Barcelona
07.2021 - 11.2022
  • Business Development through specialising on customer's needs:
  • Contacting international businesses on behalf of Lexmark and gathering information (IT strategies) in order to generate new business opportunities (IT Industry lead generation)
  • Generating business (B2B2C) opportunities and building sales pipeline through outbound activities across the different markets
  • Qualified prospects in terms of their needs, goals, and business environment
  • Successfully delivered on tasks within tight deadlines.
  • Participated in team meetings sharing best practices for improving service delivery.

Technical Support Agent

Conduent
Poole
03.2021 - 06.2021
  • Assisting customers via multichannel (chat, call or email) for multi products (Payments/Android app technical support/Order management/ cloud storage).
  • Managed complex technical projects with successful and timely completion.
  • Troubleshot hardware issues, improved overall device performance.

Customer Service Associate

Barclays UK
Poole
05.2018 - 11.2020
  • PPI investigator in accredited position.
  • Investigate customer and client queries, concerns and complaints related to a range of products and services.
  • Remediation of previous decision made regarding of products (PPI,PPP) to customers underpaid.
  • Decision making about the complaints after determinate the right outcome and check the statements.
  • Calculate refunds to the customer if needed pulling macros and using different tools in Excel.
  • Assisting customer queries via email.

Manager Assistant

Sandbanks Beach cafe
Bournemouth
07.2017 - 03.2018
  • Opening and closing the Café.
  • Cashing up.
  • Daily ordering.
  • Minimised inventory loss for improved profit margins.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Wages.
  • Improved customer service by implementing new procedures and protocols.

Supervisor/ Receptionist

Hotel Du Vin
Poole
09.2015 - 07.2017
  • Check-in and check-out in reception with Opera system.
  • Answering calls and taking reservations.
  • Cashing up.
  • Handover to the next shift.
  • Operating till and handling money in the restaurant.
  • Ordering stock.

Desk Receptionist

Tourist - Information
Segovia
06.2013 - 03.2015
  • Explanation of the city to the visitants, pointing them out the most relevant places to visit.
  • Offering guided tours visits.
  • Selling theater, touristic bus and guided tours tickets.
  • Doing statistics about the visitor profile and storing them in the database.

Education

Bachelor of Business Administration - International Finance

Bournemouth University
England
09.2020 - 06.2021

Bachelor of Business Administration - Finance

Universidad de Valladolid
Segovia
09.2013 - 06.2015

Bachelor of Arts - Tourism

Universidad de Valladolid
Segovia
09.2008 - 06.2011

Scottish Qualifications Certificate - English

University of Cambridge
Bournemouth
03.2018 -

Skills

  • Sales funnel strategies
  • Salesforce CRM
  • Data analysis
  • Knowledge of saas products
  • Event networking
  • Email campaign software use
  • Lead generation software use
  • Account management
  • Territory management
  • Cross-selling and upselling
  • Cold calling techniques
  • CRM Software proficiency

Languages

Spanish
Native
English
Advanced
French
Intermediate (B1)

Timeline

Senior Business Development Representative- Iberia

Zendesk
01.2024 - 06.2025

Business Development Representative - EMEA SMB

Zendesk
11.2022 - 06.2025

Customer Development Representative

Lexmark
07.2021 - 11.2022

Technical Support Agent

Conduent
03.2021 - 06.2021

Bachelor of Business Administration - International Finance

Bournemouth University
09.2020 - 06.2021

Customer Service Associate

Barclays UK
05.2018 - 11.2020

Scottish Qualifications Certificate - English

University of Cambridge
03.2018 -

Manager Assistant

Sandbanks Beach cafe
07.2017 - 03.2018

Supervisor/ Receptionist

Hotel Du Vin
09.2015 - 07.2017

Bachelor of Business Administration - Finance

Universidad de Valladolid
09.2013 - 06.2015

Desk Receptionist

Tourist - Information
06.2013 - 03.2015

Bachelor of Arts - Tourism

Universidad de Valladolid
09.2008 - 06.2011

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Soraya Gomez Palacios