Soraya Gomez Palacios
Segovia,Segovia
Summary
Sales expert with a strong background in sales funnel strategies and Salesforce CRM, driving business growth through data analysis. Experienced in managing SaaS products and executing successful email campaigns for lead generation. Demonstrated success in account management, cross-selling, and upselling. Enhances client relationships through strategic networking and CRM expertise.
Overview
12
12
years of professional experience
Work history
Senior Business Development Representative- Iberia
Zendesk
Segovia
2024.01 - 2025.06
- - Q1´25: 120%, - Q1´25: 140%
- Facilitated regular meetings with potential clients, building strong professional networks.
- Collaborated closely with sales team to align strategies and targets.
- Negotiated contracts with prospective clients, securing profitable deals.
- Nurtured relationships with existing partners, fostering loyalty and repeat business.
- Orchestrated product demonstrations that showcased unique selling points effectively.
Business Development Representative - EMEA SMB
Zendesk
Segovia, España
2022.11 - 2025.06
- Achieved FY23 quota attainment of 238% and FY24 quota attainment of 174%.
- Recognised as top-performing outbound BDR team globally for closed won opportunities.
- Identified new business prospects, facilitating transitions from outreach to closure.
- Collaborated with marketing team to execute product launch campaigns.
- Conducted competitor analysis to reveal growth opportunities.
- Maintained strong client relations, significantly enhancing customer retention.
Customer Development Representative
Lexmark
Barcelona
2021.07 - 2022.11
- Business Development through specialising on customer's needs:
- Contacting international businesses on behalf of Lexmark and gathering information (IT strategies) in order to generate new business opportunities (IT Industry lead generation)
- Generating business (B2B2C) opportunities and building sales pipeline through outbound activities across the different markets
- Qualified prospects in terms of their needs, goals, and business environment
- Successfully delivered on tasks within tight deadlines.
- Participated in team meetings sharing best practices for improving service delivery.
Technical Support Agent
Conduent
Poole
2021.03 - 2021.06
- Assisting customers via multichannel (chat, call or email) for multi products (Payments/Android app technical support/Order management/ cloud storage).
- Managed complex technical projects with successful and timely completion.
- Troubleshot hardware issues, improved overall device performance.
Customer Service Associate
Barclays UK
Poole
2018.05 - 2020.11
- PPI investigator in accredited position.
- Investigate customer and client queries, concerns and complaints related to a range of products and services.
- Remediation of previous decision made regarding of products (PPI,PPP) to customers underpaid.
- Decision making about the complaints after determinate the right outcome and check the statements.
- Calculate refunds to the customer if needed pulling macros and using different tools in Excel.
- Assisting customer queries via email.
Manager Assistant
Sandbanks Beach cafe
Bournemouth
2017.07 - 2018.03
- Opening and closing the Café.
- Cashing up.
- Daily ordering.
- Minimised inventory loss for improved profit margins.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Wages.
- Improved customer service by implementing new procedures and protocols.
Supervisor/ Receptionist
Hotel Du Vin
Poole
2015.09 - 2017.07
- Check-in and check-out in reception with Opera system.
- Answering calls and taking reservations.
- Cashing up.
- Handover to the next shift.
- Operating till and handling money in the restaurant.
- Ordering stock.
Desk Receptionist
Tourist - Information
Segovia
2013.06 - 2015.03
- Explanation of the city to the visitants, pointing them out the most relevant places to visit.
- Offering guided tours visits.
- Selling theater, touristic bus and guided tours tickets.
- Doing statistics about the visitor profile and storing them in the database.
Education
Bachelor of Business Administration - International Finance
Bournemouth University
England 2020.09 - 2021.06
Bachelor of Business Administration - Finance
Universidad de Valladolid
Segovia 2013.09 - 2015.06
Bachelor of Arts - Tourism
Universidad de Valladolid
Segovia 2008.09 - 2011.06
Scottish Qualifications Certificate - English
University of Cambridge
Bournemouth 2018.03 -
Skills
- Sales funnel strategies
- Salesforce CRM
- Data analysis
- Knowledge of saas products
- Event networking
- Email campaign software use
- Lead generation software use
- Account management
- Territory management
- Cross-selling and upselling
- Cold calling techniques
- CRM Software proficiency
Languages
Spanish
Native
English
Advanced
French
Intermediate (B1)
Timeline
Senior Business Development Representative- Iberia
Zendesk
2024.01 - 2025.06
Business Development Representative - EMEA SMB
Zendesk
2022.11 - 2025.06
Customer Development Representative
Lexmark
2021.07 - 2022.11
Technical Support Agent
Conduent
2021.03 - 2021.06
Bachelor of Business Administration - International Finance
Bournemouth University
2020.09 - 2021.06
Customer Service Associate
Barclays UK
2018.05 - 2020.11
Scottish Qualifications Certificate - English
University of Cambridge
2018.03 -
Manager Assistant
Sandbanks Beach cafe
2017.07 - 2018.03
Supervisor/ Receptionist
Hotel Du Vin
2015.09 - 2017.07
Bachelor of Business Administration - Finance
Universidad de Valladolid
2013.09 - 2015.06
Desk Receptionist
Tourist - Information
2013.06 - 2015.03
Bachelor of Arts - Tourism
Universidad de Valladolid
2008.09 - 2011.06