Sophie Usenko

• Managed all incoming visitors and residents of the centre.
• Provided assistance and support to visitors and residents, utilizing available resources effectively.
• Maintained clean, neat, and operational facilities to serve program needs.
• Represented organization positively and professionally while providing community with much-needed services.
• Provided emotional support and companionship to the residents of the centre.

• Dedicated time and effort to teaching English as a volunteer tutor for Ukrainian citizens impacted by the conflict, helping them acquire skills necessary for adjusting abroad.

• Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions.

• Enhanced language skills by implementing conversational scenarios that prioritized listening and speaking over grammar focus.

• Aided in the enhancement of language skills applicable to both professional fields and personal needs.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Remained calm and poised when dealing with difficult customers or during busy shifts.