Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Cronología
Generic
Sonia Villanueva Solís

Sonia Villanueva Solís

Madrid

Resumen profesional

Professional dedicated to developing campaigns and actions to contribute to business. Strong knowledge in all products and services of the company. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to the success of the company. Specializing in quality, speed and process optimization.

Datos destacados

21
21
Años de experiencia profesional
7
7
Años de estudios superiores

Experiencia

Performance And Quality Management Associate

Service to Sales. Allianz
Madrid, Madrid
2024.01 - Actual
  • Implementation and follow-up of campaigns to contribute to business growth.
  • Save Desk Outbound/Inbound Campaigns
  • Control and monitoring of the activity of a sales team of 8 employees.
  • Implement Outbound Program for Xsell and Upsell
  • S2S CCC Team, Growth and profesional development of the team
  • Transversal leadership in CCC and with other areas of the Company

Sales Planning, Budget and Controlling

Desarrollo comercial Allianz
Madrid, Madrid
2023.07 - 2024.01
  • Preparation of reports and briefings.
  • Follow-up and control of an external sales team
  • Implementation and follow-up of campaigns to increase sales

Customer Service Specialist

Allianz
Madrid
2008.01 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sale Manager

Mutua Madrileña Automovilistica
Madrid
2007.01 - 2007.12
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Reorganized and optimized leads management by implementing CRM solution.

Loyalty and Web Design Manager

Bodaclick.com
Madrid
2006.01 - 2007.01
  • Used Adobe and other software tools to create publicity campaigns and other communications.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Led projects and analyzed data to identify opportunities for improvement.

Manager

El País
Madrid
2005.01 - 2006.01
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Prepared and recommended long-range plans for development of department personnel.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager

Línea Directa Aseguradora
Madrid
2003.01 - 2004.12
  • Management of a group of 10-20 people.
  • Formation of new products.
  • Preparation of the internal and external magazine of the company
  • Marketing Management (Sponsorship and Loyalty)
  • Realization, management and control of events for The Club Más Moto.
  • Reporting tasks for Data Analysis.

Formación

Master of Science - Postgraduate IA

Automat-IA
Madrid
2025.03 -

Master of Science : Postgraduate Agile&Scrum -

Cloud Formación
Madrid
2024.01 - 2024.11

Master of Science - Master in Business Intelligence

CiCE
2018.11 - 2019.02

Associate of Arts - COMMUNITY MANAGER

IBS Online
2014.11 - 2015.01

Master of Arts - Graphic Design And Digital Communication

CICE
2007.11 - 2008.12

Associate of Arts - Advertising And Public Relations

Complutense University of Madrid
1999.09 - 2004.02

Enfatiza tus habilidades clave

  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Ability to adapt to Change
  • Analytical Capacity
  • Customer Data Confidentiality

Cronología

Master of Science - Postgraduate IA

Automat-IA
2025.03 -

Performance And Quality Management Associate

Service to Sales. Allianz
2024.01 - Actual

Master of Science : Postgraduate Agile&Scrum -

Cloud Formación
2024.01 - 2024.11

Sales Planning, Budget and Controlling

Desarrollo comercial Allianz
2023.07 - 2024.01

Master of Science - Master in Business Intelligence

CiCE
2018.11 - 2019.02

Associate of Arts - COMMUNITY MANAGER

IBS Online
2014.11 - 2015.01

Customer Service Specialist

Allianz
2008.01 - Current

Master of Arts - Graphic Design And Digital Communication

CICE
2007.11 - 2008.12

Sale Manager

Mutua Madrileña Automovilistica
2007.01 - 2007.12

Loyalty and Web Design Manager

Bodaclick.com
2006.01 - 2007.01

Manager

El País
2005.01 - 2006.01

Manager

Línea Directa Aseguradora
2003.01 - 2004.12

Associate of Arts - Advertising And Public Relations

Complutense University of Madrid
1999.09 - 2004.02
Sonia Villanueva Solís