Sonia Villanueva Solís
Madrid
Resumen profesional
Professional dedicated to developing campaigns and actions to contribute to business. Strong knowledge in all products and services of the company. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to the success of the company. Specializing in quality, speed and process optimization.
Datos destacados
21
21
Años de experiencia profesional
7
7
Años de estudios superiores
Historial laboral
Performance And Quality Management Associate
Service to Sales. Allianz
Madrid, Madrid
01.2024 - Actual
- Implementation and follow-up of campaigns to contribute to business growth.
- Save Desk Outbound/Inbound Campaigns
- Control and monitoring of the activity of a sales team of 8 employees.
- Implement Outbound Program for Xsell and Upsell
- S2S CCC Team, Growth and profesional development of the team
- Transversal leadership in CCC and with other areas of the Company
Sales Planning, Budget and Controlling
Desarrollo comercial Allianz
Madrid, Madrid
07.2023 - 01.2024
- Preparation of reports and briefings.
- Follow-up and control of an external sales team
- Implementation and follow-up of campaigns to increase sales
Customer Service Specialist
Allianz
Madrid
01.2008 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sale Manager
Mutua Madrileña Automovilistica
Madrid
01.2007 - 12.2007
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
- Reorganized and optimized leads management by implementing CRM solution.
Loyalty and Web Design Manager
Bodaclick.com
Madrid
01.2006 - 01.2007
- Used Adobe and other software tools to create publicity campaigns and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
Manager
El País
Madrid
01.2005 - 01.2006
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Prepared and recommended long-range plans for development of department personnel.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Línea Directa Aseguradora
Madrid
01.2003 - 12.2004
- Management of a group of 10-20 people.
- Formation of new products.
- Preparation of the internal and external magazine of the company
- Marketing Management (Sponsorship and Loyalty)
- Realization, management and control of events for The Club Más Moto.
- Reporting tasks for Data Analysis.
Formación
Master of Science - Postgraduate IA
Automat-IA
Madrid 03.2025 -
Master of Science : Postgraduate Agile&Scrum -
Cloud Formación
Madrid 01.2024 - 11.2024
Master of Science - Master in Business Intelligence
CiCE
11.2018 - 02.2019
Associate of Arts - COMMUNITY MANAGER
IBS Online
11.2014 - 01.2015
Master of Arts - Graphic Design And Digital Communication
CICE
11.2007 - 12.2008
Associate of Arts - Advertising And Public Relations
Complutense University of Madrid
09.1999 - 02.2004
Aptitudes
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Ability to adapt to Change
- Analytical Capacity
- Customer Data Confidentiality
Cronología
Master of Science - Postgraduate IA
Automat-IA
03.2025 -
Performance And Quality Management Associate
Service to Sales. Allianz
01.2024 - Actual
Master of Science : Postgraduate Agile&Scrum -
Cloud Formación
01.2024 - 11.2024
Sales Planning, Budget and Controlling
Desarrollo comercial Allianz
07.2023 - 01.2024
Master of Science - Master in Business Intelligence
CiCE
11.2018 - 02.2019
Associate of Arts - COMMUNITY MANAGER
IBS Online
11.2014 - 01.2015
Customer Service Specialist
Allianz
01.2008 - Current
Master of Arts - Graphic Design And Digital Communication
CICE
11.2007 - 12.2008
Sale Manager
Mutua Madrileña Automovilistica
01.2007 - 12.2007
Loyalty and Web Design Manager
Bodaclick.com
01.2006 - 01.2007
Manager
El País
01.2005 - 01.2006
Manager
Línea Directa Aseguradora
01.2003 - 12.2004
Associate of Arts - Advertising And Public Relations
Complutense University of Madrid
09.1999 - 02.2004
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