Hi, I’m
Solveg Nikolaisen Izpura
Pamplona
Summary
Operations Manager with over 3 years of experience building and scaling operational systems in fast-growing, high-complexity environments. Strong focus on data-driven decision making, process automation and end-to-end project ownership, adept at aligning operational execution with strategic goals. Proven ability to design scalable processes, work cross-functionally with product, tech and leadership teams, and manage critical vendors. Particularly interested in pricing, margins, cost structures and business models within financial and digital products.
Overview
6
years of professional experience
6
Certifications
Work History
inBiot MonitoringSpain
Operations Manager
10.2022 - Current
Job overview
- Took end-to-end ownership of critical operational projects, ensuring effective problem resolution and impact tracking.
- Automated internal processes using Python and JavaScript, integrating data from multiple sources consistently.
- Addressed operational gaps caused by rapid growth, increased complexity and team changes, resolving issues ad hoc and designing more robust systems to prevent recurrence.
- Managed and negotiated with key vendors and supply chain partners, covering pricing, lead times, quality levels, risk mitigation and service conditions.
- Worked cross-functionally with product, technical and commercial teams, acting as a bridge between technical implementation and business objectives.
- Analyzed pricing structures, unit costs, and P&L data to aid in forecasting and cost control.
- Designed and improved operational processes with a direct impact on customer experience, focusing on reliability, speed and consistency as the company scaled in a competitive and highly regulated market.
Tweet BinderSpain
Marketing & Customer Success
02.2021 - 07.2021
Job overview
- Managed customer relationships for a global social media analytics platform, ensuring effective product positioning and ongoing client engagement.
- Developed competitive benchmarking frameworks and KPI dashboards to analyze customer performance, support retention strategies and identify upsell opportunities.
- Used data and metrics to understand customer needs and translate insights into actionable improvements in customer success processes.
Teka GroupMadrid
International Marketing Coordinator
07.2020 - 02.2021
Job overview
• Coordinated marketing operations across 25+ countries for a leading European manufacturer, ensuring strategic alignment between headquarters and regional teams.
• Managed operational execution of global and local campaigns for multiple brands, balancing consistency with market-specific requirements and maximizing ROI.
• Developed and implemented a global partnership framework covering the full product portfolio, negotiating agreements with multinational partners.
• Oversaw end-to-end planning and execution of international product launches, coordinating timelines, stakeholders and deliverables across regions.
• Worked cross-functionally with product, design and digital teams to adapt campaigns to different cultural and regulatory contexts.
• Streamlined communication and processes between headquarters and subsidiaries, reducing errors and improving campaign delivery speed.
Education
University of Navarre
Master of Science from Economics & Finance
09-2022
University Overview
Upper Second Class Honours
Academic Excellence Scholarship
- Solid academic background in mathematics, finance, economics, statistics and data analysis.
University of Applied Sciences FH DortmundGermany
Bachelor from International Business
06-2021
University Overview
First Class Honours
- Major in Global Management, Organizational Design and Supply Chain Management
ESIC University
Bachelor from Marketing & Commercial Management
06-2021
University Overview
First Class Honours
- Academic Honor Roll Member
Public University of Navarre
Bachelor from Industrial Engineering (Part)
University Overview
English-taught track, with a strong technical foundation in mathematics, physics and systems engineering.
Skills
- Problem-solving at scale in fast-growing environments
- Data-driven decision making
- Performance tracking
- Process automation using Python, JavaScript, and SQL
- Vendor and supply chain management, including performance tracking and commercial negotiations
- Cross-functional collaboration (product, tech, commercial, leadership)
Awards
- Winner of the EIT Manufacturing BoostUp! Competition (European Institute of Innovation & Technology – EU body), representing inBiot and leading the winning proposal.
- Top Marketing Graduate in Spain – SEDEA National Ranking (2020).
- Recipient of multiple Academic Excellence Awards, including Bachelor Thesis publication.
- Recipient of literary awards in Spanish and German.
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
German
Upper Intermediate (B2)
B2
Norwegian
Elementary (A2)
A2
Certification
- Demand & Capacity Management for Operations – PMI
- Business Intelligence with Microsoft Power BI – ETL (Power Query), DAX and dashboard design
- Python – applied to process automation and data analysis (Codecademy)
- JavaScript – applied to process automation (in progress)
- Digital Fundamentals: Customer Experience – The Valley Business & Tech School
- Foundations of Humane Technology – Center for Humane Technology
Software
R
Python
JavaScript
Matlab
Excel (advanced)
Access
Airtable
Power BI
Word
HTML
Power Automate (basic)
Power Query
DAX
Postman (API testing)
Google Analytics
VBA (Excel)
Additional Programs
- IT & Digital Transformation + Big Data, First Class Honours, Cerem Global Business School, Spain
- Intercultural Management, BI Norwegian Business School, Norway
- Norwegian Life & Society, University of Oslo, Norway
Accomplishments
• Identified operational bottlenecks created by rapid international growth and redesigned workflows to reduce dependency on manual processes and individual knowledge.
• Defined prioritisation frameworks to decide which operational initiatives to tackle first, balancing impact, urgency and scalability.
• Designed performance metrics and monitoring systems to detect operational issues early and prevent downstream impact on customers.
• Translated complex operational and technical challenges into clear, actionable insights for senior leadership, supporting faster decision making.
• Improved coordination between internal teams and external partners by standardising processes and expectations, reducing errors and execution delays.
• Contributed to the evaluation of new operational features and process improvements aimed at delivering a more seamless customer experience.
• Supported financial planning and forecasting by improving visibility over operational costs, unit economics and margin drivers.
• Took ownership of ambiguous operational problems with no predefined solution, breaking them down into manageable components and driving execution.
Affiliations
- Spanish Society for Academic Excellence
- Spanish Reprographic Rights Center