Soledad Magem

• Deep understanding of SAP Concur products, features, and benefits.
• Ability to tailor product demonstrations to meet specific customer needs and use cases.
• Collaborated with clients to develop action plans to address specific challenges and objectives.
• Work closely with sales teams to understand customer requirements and pain points.
• Conduct detailed discovery sessions with potential customers to identify their needs.
• Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
• Assist in developing proposals, RFP responses, and other sales documents.
• Ensure that proposals align with customer needs and showcase the value
• Reviewed existing policies and procedures to suggest necessary improvements.
• Identified needs of customers promptly and efficiently.
• Provide technical expertise and support during the sales cycle.
• Train and enable sales teams on the technical aspects of SAP Concur solutions.
• Keep the sales team informed about new product features and updates.
• Address technical questions and concerns from customers and prospects.

• Help LATAM customers to improve their business travel process in a cloud model.

• Provide product and business process consulting assistance to sales team members to facilitate closing sales.

• Strategize with sales team members to identify approach most likely to persuade prospect to change existing behaviors, and to solve deal - level challenges.

• Prepare and deliver compelling product demonstrations and presentations on site and remote.

• Identify specific areas of prospect need and demonstrate how SAP Concur’ s applications fill those needs.

• Great ability to work under pressure and adapt to changes through innovative methods to reach goals.

• Skills to identify opportunity areas and solve problems.

• Great ability for consultancy focused on client’s core business.

• Experience implementing complex projects in private and public companies.

• Responsible for making demonstrations and presentations for customers in Lac North and South in order to show how this technology is able to simplify your business process and improve the company’s results by providing real visibility to all the spend data you might have.

• Discovery sessions and workshops session with the customer

•Hire, train and develop a strong support staff to ensure a high level of client satisfaction.

•Manage the work schedule for the team to ensure full coverage
•Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to client issues.

•Provide mentoring and career coaching to the Support staff team to ensure a high level of employee satisfaction.

•Direct de Teams workflow and client engagements to ensure a high level of employee satisfaction

• Coordinate with and maintain relationships with cross -functional organizations and departments within Concur to ensure efficient operations

• Special Audit Project for Spanish customer Esteve pharmaceutics’ in cooperation with the Implementation Concur Team. Only point of contact in Buenos Aires, Creation of the training material and been the only point of contact for Audit inquiries for this specific client.

• Speaker in French for Webinars with the Product Marketing team from France. This is used by the Concur marketing teams as an opportunity to share with prospects and existing customers information about products and services.