Summary
Overview
Work History
Education
Skills
Timeline
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Sofinah Jajo

Sofinah Jajo

Asst Waiter
Manipur

Summary

Dynamic and dedicated professional with a strong customer service focus, honed at Viking Cruises. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in inventory management and upselling techniques, contributing to increased revenue while maintaining a reliable and team-oriented approach in high-pressure environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Asst Waiter/Cafe Attendant

Viking Cruises
09.2022 - Current
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
  • Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
  • Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
  • Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
  • Ensured compliance with health and safety regulations by maintaining proper sanitation practices in all aspects of food handling and service.
  • Participated in ongoing training programs to increase knowledge of industry best practices and enhance overall service skills.
  • Contributed to increased efficiency by streamlining communication between front-of-house and back-of-house staff members.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Food and Beverage Assistant

Oberoi Hotels & Resorts
11.2018 - 08.2022
  • Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
  • Contributed to menu development by providing input on popular dishes and identifying potential areas for improvement or innovation.
  • Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
  • Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
  • Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.
  • Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
  • Trained new staff members on company policies and procedures.

Education

Diploma in Airline, Hospitality&Tourism Management - Hospitality And Tourism Management

Jettwings Institute
Gawahai, India
04.2001 -

High School Diploma -

Council of Higher Secondary School
Manipur, India
04.2001 -

Skills

    Customer service focus

    Adaptability under pressure

    Patience and empathy

    Reliability and punctuality

    Team player mentality

    Telephone skills

    Administrative support

    Verbal and written communication

    Customer/Client relations

    Multitasking and prioritization

Timeline

Asst Waiter/Cafe Attendant

Viking Cruises
09.2022 - Current

Food and Beverage Assistant

Oberoi Hotels & Resorts
11.2018 - 08.2022

Diploma in Airline, Hospitality&Tourism Management - Hospitality And Tourism Management

Jettwings Institute
04.2001 -

High School Diploma -

Council of Higher Secondary School
04.2001 -

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Sofinah JajoAsst Waiter