Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Organizing, presenting, writing, traveling, listening to music, playing guitar, history, art
Timeline
Generic
SOFIJA MILOŠEVIĆ

SOFIJA MILOŠEVIĆ

Valencia

Summary

Dedicated, highly organized, with excellent multitasking, time management and customer service skills. Hard-working, ambitious, persistent, reliable, decisive individual willing to go extra mile to assist others with solving problems. Dependable and quick-learning team player with an ability to take initiative and with effective communication and organization skills. Comfortable with a wide variety of people and diversity of environments.

Overview

7
7
years of professional experience

Work History

Office Assistant

JORDI MOTORS S.C.L.V.
10.2023 - Current
  • Administrative support, customer service, record keeping, compliance and documentation, ordering and inventory management.
  • Monitored security to help maintain equipment, data and information safety.
  • Edited and proofread documents for accuracy and completeness.

Customer Representative

WEBHELP
01.2020 - 11.2023
  • Provided exemplary customer service by assisting customers with inquiries, product information, and resolving issues.
  • Utilized strong communication skills to build rapport and establish lasting customer relationships.
  • Utilized CRM software to record customer interactions and track service requests.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to team's collective growth.

Sales Executive

Belgrade Karizma
03.2017 - 02.2020
  • Cold calling, cold e-mailing, daily management and maintenance of sales records ensuring they are kept up to date, communication with clients, lead generation.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Master in Advanced English Studies - Philology

University of Valencia, Faculty of Philology, Translation And Communication
Valencia, Spain
05.2020

BA IN TURKISH AND ENGLISH LANGUAGE AND LITERATURE - Philology

University Of Belgrade, Faculty of Philology
Belgrade, Serbia
06.2016

Skills

  • Valid driving license (B category)
  • Data Entry and 10-Key
  • MS Office (Word, Powerpoint, Excel)
  • Canva
  • Business Administration

Additional Information

Teacher of the English language at Academia Gallent (2020-2022), Teacher of the English language at Extraescolares IDEF (2017-2018), Teacher of the English language at the Pygmailon school of English, Šabac, Serbia (2016-2017), English Language Translator and Editor in the company Vega-M (2016), Sales Executive, Cold calling, Cold e-mailing, Daily management and maintenance of sales records ensuring they are kept up to date, Communication with clients, Lead generation

Languages

English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Serbian
Bilingual or Proficient (C2)
Turkish
Intermediate (B1)
Croatian
Bilingual or Proficient (C2)
Macedonian
Elementary (A2)

Organizing, presenting, writing, traveling, listening to music, playing guitar, history, art


I have a natural inclination towards organization and enjoy creating structured systems for both my personal and professional life.

Furthermore, expressing myself through written words is one of my favorite pastimes. From crafting compelling stories to jotting down my thoughts in a journal, writing serves as a creative outlet for me. 

Exploring new places and immersing myself in different cultures is a thrilling aspect of my life. Traveling allows me to broaden my perspectives, embrace diversity, and create lasting memories. As far as music is concerned, it is is a constant companion in my life. I find joy in listening to various genres, and playing the guitar allows me to actively engage with the art form. 

Art, in its various forms, is a source of inspiration for me. Whether it's exploring museums, attending exhibitions, or creating my own artwork, I appreciate the beauty and expression that art brings to the world. It stimulates my creativity and encourages me to see the world through different lenses.

In summary, my hobbies reflect a blend of organization, creativity, exploration, and a deep appreciation for the diverse facets of life. They contribute to my personal growth and enrich my experiences in unique ways.

Timeline

Office Assistant

JORDI MOTORS S.C.L.V.
10.2023 - Current

Customer Representative

WEBHELP
01.2020 - 11.2023

Sales Executive

Belgrade Karizma
03.2017 - 02.2020

Master in Advanced English Studies - Philology

University of Valencia, Faculty of Philology, Translation And Communication

BA IN TURKISH AND ENGLISH LANGUAGE AND LITERATURE - Philology

University Of Belgrade, Faculty of Philology
SOFIJA MILOŠEVIĆ