Summary
Overview
Work history
Education
Skills
Languages
References
Hobbies and Interests
Timeline
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Sofia Metsos

Barcelona,Catalonia

Summary

Accomplished professional with extensive experience in full-service restaurant management, specialising in team performance analysis and client relationship management. Proven expertise in upselling techniques, staff training, and health and safety compliance. Demonstrated success in business development, employee management, and financial reporting. Skilled in recruitment and training, with a strong background in food and wine pairing and restaurant marketing. Committed to enhancing staff performance through effective evaluations and strategic staff recruitment.

Ambitious professional with keen ability to inspire teams and drive sales growth. Possesses strong leadership and communication skills, along with deep understanding of customer needs. Committed to delivering significant revenue increases and fostering long-lasting client relationships.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

Sales manager

Selectra
Barcelona
01.2023 - 07.2025
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.

Sales supervisor

Selectra
Barcelona
01.2021 - 11.2022
  • Supervised the sales team, enhancing their performance and productivity.
  • Established strong client relationships which resulted in repeat business.
  • Conducted regular staff training to increase product knowledge and sales skills.

Sales representative

Selectra
Barcelona
07.2020 - 12.2020
  • Educated customers about product features and benefits, driving informed purchasing decisions.
  • Fostered strong customer relationships through exceptional service.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.


Restaurant Manager

Hilton Birmingham Metropole
Birmingham
11.2018 - 08.2025
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Increased table turnover rate with efficient floor management.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Streamlined staff rotas to optimise efficiency.
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
  • Implemented new menus, improved dining experience.

Food And Beverage Floor Manager

Hilton Birmingham Metropole
Birmingham
05.2018 - 11.2018

Food and Beverage Supervisor

Hilton Birmingham Metropole
Birmingham
06.2017 - 05.2018

Food And Beverage Assistant

Hilton Birmingham Metropole
Birmingham
05.2016 - 05.2017

Assistant Housekeeping Supervisor

Aldemar Royal Mare Resort and Spa
06.2014 - 09.2014

Education

Hotel-Food Services of Professional Faculty - Hospitality

Peloponnese of Tourism Ministry
Argos Greece
09.2012 - 01.2014

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Hilton University
01.2017 - 01.2019

Skills


  • Team performance analysis
  • Client relationship management
  • Upselling techniques
  • Staff training
  • Health and Safety Compliance
  • Sales techniques
  • Business development
  • Employee management
  • Financial reporting
  • Recruitment and training
  • Full service restaurant background
  • Food and wine pairing
  • Staff performance evaluations
  • Restaurant marketing
  • Staff recruitment and training

Languages

English
Proficient (C2)
Greek
Native
Spanish
Advanced (C1)
Albanian
Native
Catalan
Beginner

References

Available upon request

Hobbies and Interests

Sports, Music, Travelling

Timeline

Sales manager

Selectra
01.2023 - 07.2025

Sales supervisor

Selectra
01.2021 - 11.2022

Sales representative

Selectra
07.2020 - 12.2020

Restaurant Manager

Hilton Birmingham Metropole
11.2018 - 08.2025

Food And Beverage Floor Manager

Hilton Birmingham Metropole
05.2018 - 11.2018

Food and Beverage Supervisor

Hilton Birmingham Metropole
06.2017 - 05.2018

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Hilton University
01.2017 - 01.2019

Food And Beverage Assistant

Hilton Birmingham Metropole
05.2016 - 05.2017

Assistant Housekeeping Supervisor

Aldemar Royal Mare Resort and Spa
06.2014 - 09.2014

Hotel-Food Services of Professional Faculty - Hospitality

Peloponnese of Tourism Ministry
09.2012 - 01.2014
Sofia Metsos