Sofia Cintra Araujo
Badalona
Summary
Dynamic Senior Project Manager with a proven track record at Semrush, driving customer satisfaction and revenue growth through strategic planning and effective project management. Expert in risk assessment and change management, successfully leading multi-project initiatives that enhance client relationships and deliver results on time and within budget.
Overview
12
12
years of professional experience
Work History
Senior Project Manager
Semrush
06.2023 - Current
- Currently leading retention projects, ensuring on-time delivery and budget adherence.
- Drive customer satisfaction and revenue growth through effective project management.
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Conducted post-project evaluations in order to assess effectiveness of strategies employed.
- Ensured compliance with relevant regulations during all stages of a project's lifecycle.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
Project Manager
Semrush
05.2022 - 06.2023
- Successfully managed retention projects for over a year, enhancing customer satisfaction and revenue.
- Applied strong analytical skills to achieve project goals within specified timeframes and budgets.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Managed multiple projects with competing deadlines simultaneously.
- Created and implemented processes to ensure successful completion of projects.
CSM
Semrush
04.2019 - 05.2022
- Spearheaded customer success initiatives for four years, fostering long-term client relationships.
- Ensured high levels of customer satisfaction through proactive management and strategic solutions.
- Developed custom solutions for customers based on their individual business objectives.
- Created reports outlining customer usage and retention metrics.
Customer Support Specialist
Semrush
Saint Petersburg
10.2018 - 04.2019
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Sales Specialist
Monarch Souvenirs
01.2013 - 01.2018
- Demonstrated sales expertise over 5 years, consistently achieving or exceeding sales targets.
- Built and nurtured client relationships, contributing to the overall success of the sales team.
Education
Bachelor's degree - International Relations and Affairs
Peter the Great St.Petersburg Polytechnic University
01.2018
Skills
- Project Management
- Risk assessment
- Customer engagement
- SAAS
- Change Management
- Strategic planning
- Multi-project management
Languages
- English, Fluent
- Portuguese, Native
- Russian, Fluent
- Spanish, Advanced
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Russian
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Timeline
Senior Project Manager
Semrush
06.2023 - Current
Project Manager
Semrush
05.2022 - 06.2023
CSM
Semrush
04.2019 - 05.2022
Customer Support Specialist
Semrush
10.2018 - 04.2019
Sales Specialist
Monarch Souvenirs
01.2013 - 01.2018
Bachelor's degree - International Relations and Affairs
Peter the Great St.Petersburg Polytechnic University
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