Sofia Bohdanchenko
Marbella,Spain
Summary
Accomplished professional with expertise in managing guest expectations and a strong proficiency in reservation software, including SevenRooms. Demonstrates exceptional decision-making acumen and multitasking skills, complemented by language proficiency and effective email correspondence. Adept at calendar scheduling, hotel management software usage, and invoice processing, aiming to leverage these skills towards enhancing operational efficiency in hospitality environments.
Overview
7
7
Languages
7
7
years of professional experience
Work history
Assistant Restaurant Reservation Manager
Puente Romano, Nobu Marbella, Leading Hotels of the world
Marbella, Spain
2024.03 - Current
- Improved customer satisfaction with quick and accurate reservations.
- Managed large groups and events bookings with ease and efficiency.
- Trained team members to improve performance and productivity.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Managed over 340 covers per day
- Deal with complaints, follow ups
Receptionist
Clinica Dental Deluxe
Barcelona, Spain
2020.07 - 2021.09
- Provided excellent customer service, improving patient satisfaction rates.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Collaborated closely with dental team for smooth daily operations.
- Utilised dental software proficiently to maintain accurate records.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
- Escalated complex issues promptly to relevant staff members, ensuring speedy resolutions.
- Handled phone calls, resulting in effective communication with clients.
Door Manager (Receptionist)
Amore & Fantasia, Marbella, Spain
Marbella
2022.09 - 2023.09
- Boosted department efficiency by streamlining operational processes.
- Collaborated closely with team members for efficient operations.
- Implemented a new feedback system for improved guest experience.
- Trained team members to improve performance and productivity.
Door Manager
Bando Arts Club, Marbella (Night Shift)
Marbella
2022.09 - 2023.09
Head Waitress
Villa Elena Hotel & Residencies (Part-time), Yalta, Crimea, Ukraine
Yalta, Crimea
2019.04 - 2020.04
Education
Master’s Degree & Bachelor’s Degree - Hospitality Management
Les Roches Jin Jiang / Les Roches Marbella
09/2018 - 09/2024
Skills
- SevenRooms software
- Managing guest expectations
- Decision-Making acumen
- Reservation software mastery
- Language proficiency
- Email correspondence
- Multitasking proficiency
- Calendar scheduling
- Hotel management software usage
- Invoice processing
Languages
Russian
Proficient (C2)
English
Proficient (C2)
Ukrainian
Proficient (C2)
Spanish
Proficient (C2)
Chinese
Intermediate
French
Beginner
Italian
Elementary
Timeline
Assistant Restaurant Reservation Manager
Puente Romano, Nobu Marbella, Leading Hotels of the world
2024.03 - Current
Door Manager (Receptionist)
Amore & Fantasia, Marbella, Spain
2022.09 - 2023.09
Door Manager
Bando Arts Club, Marbella (Night Shift)
2022.09 - 2023.09
Receptionist
Clinica Dental Deluxe
2020.07 - 2021.09
Head Waitress
Villa Elena Hotel & Residencies (Part-time), Yalta, Crimea, Ukraine
2019.04 - 2020.04
Master’s Degree & Bachelor’s Degree - Hospitality Management
Les Roches Jin Jiang / Les Roches Marbella
09/2018 - 09/2024