Slobodan Caricic
Podgorica
Summary
With a decade of hands-on experience, including six years with Aman Resorts, I bring a wealth of knowledge in ultra-luxury hospitality. My career spans three continents, allowing me to thrive in multicultural environments while consistently earning great feedback for my personal touch and commitment to guest relationships. My strong interest in Sales and Marketing drives me to create captivating narratives and enhance destination appeal.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Relations Officer/VIP Concierge
Aman Resorts
10.2019 - 07.2023
- Hosted high-profile guests.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained relationships with Travel Agents and Travel Agencies
Head Waiter
Aman Resorts
06.2017 - 09.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Hosted private dinners for VIP clients
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Increased sales significantly by upselling higher-end products to customers.
Waiter
Royal Caribbean
10.2016 - 05.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Receptionist
The Beach Terrace
05.2014 - 10.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Master of Science - Marketing And Management For Luxury Tourism
Les Roches
Marbella, Spain 07.2024
BBA - Tourism And Hospitality
Faculty For Tourism And Hospitality
Kotor, Montenegro 05.2016
High School Diploma -
Sergije Stanic
Podogrica, Montenegro 06.2012
Skills
- Customer Loyalty
- Payment Method
- Maintaining Privacy
- Guest Satisfaction
- Guest Accounts
- Account Management
- Client Relationship Management
- Calm and Professional Under Pressure
- Cultural Awareness
- Sales and Upselling
Accomplishments
3 times Employee Of the Month
Certification
Certified Hotel Supervisor - American Hotel & Lodging Association (AHLA)
Entrepreneurship in Emerging Economies - HarvardX
Languages
English
Spanish
Serbian
Timeline
Guest Relations Officer/VIP Concierge
Aman Resorts
10.2019 - 07.2023
Head Waiter
Aman Resorts
06.2017 - 09.2019
Waiter
Royal Caribbean
10.2016 - 05.2017
Receptionist
The Beach Terrace
05.2014 - 10.2014
Master of Science - Marketing And Management For Luxury Tourism
Les Roches
BBA - Tourism And Hospitality
Faculty For Tourism And Hospitality
High School Diploma -
Sergije Stanic
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