SLADANA SLADIC
Summary
Top performing Business Development strategist who builds strong dedicated client relationships and partnerships that are built on trust with more than 3 years of experience in the business development processes. Proven ability of implementing necessary business development strategies to accomplish breakthrough sales objectives to drive business growth to achieve company goals. Strong focus on consultative sales approach to understanding and solving customer needs, building credibility and establishing immediate rapport with clients.
Overview
5
5
years of professional experience
Work History
Business Developer
Webhelp- Hewlett Packard HP
11.2020 - Current
- Qualifying leads from marketing campaigns as sales opportunities
- Proactively seek new sales opportunities in the market
- Identifying prospects needs and understand their business drivers
- Present our solution to prospects following a high-touch, high-value selling approach
- Supporting clients via several platforms such as: inbound calls, contact request form submissions, chat, and emails
- Ensuring that clients are being contacted by partners
- Staying up to date with new services/products to clients.
Sports Advisor Specialist
Webhelp (Amerports- Salomon, Wilson, Armada, Atomic)
09.2019 - 11.2020
- Providing first class customer satisfaction at all time by taking necessary steps to assist and support clients
- Handling incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
- Providing customers with advice on the right products for them
- Dealing with customer complaints, and escalating to management level if necessary.
English Language Assistant
IES Malilla Valencia
10.2018 - 05.2019
- Planned and lead on activities on a daily basis to motivate students to learn about their target language (English), sharing my culture and the unique linguistic features through art, music, stories, local expression and humour
- Helping students to improve their English language skills in real-life situations and encouraging students to participate in oral communication activities.
Education
Bachelor of Business in International Business and Spanish. (Honours Degree) -
The Institute of Technology Blanchardstown
Skills
- Strategic Analysis Skills
- Proficient in CRM, Microsoft, Office, Excel, Word, PowerPoint, Lead Assign Tool
- Sales Leadership
- Training and Mentoring
- Campaign Management
- Prospect Targeting
- Verbal and Written Communication
- Customer Service and Support
- Customer Relationships
- Performance Goals
Skills Achievements
- Bachelor´s Degree in International Business and Spanish
- Level 5 Performing Arts
- Customer Service FETAC Award
- Top performing sales representative at Webhelp
Hobbies and Interests
- Fitness
- Nutrition
- Travelling
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Serbian
Bilingual or Proficient (C2)
Timeline
Business Developer
Webhelp- Hewlett Packard HP
11.2020 - Current
Sports Advisor Specialist
Webhelp (Amerports- Salomon, Wilson, Armada, Atomic)
09.2019 - 11.2020
English Language Assistant
IES Malilla Valencia
10.2018 - 05.2019
Bachelor of Business in International Business and Spanish. (Honours Degree) -
The Institute of Technology Blanchardstown
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