Sisanweyenye Sisaneyetan
Barcelona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chevron
11.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Rendash International Limited
06.2016 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Arts - Business Management
EU Business School
Barcelona 12.2022
Master of Arts - Communications
Presbyterian University
Ghana 05.2018
Bachelor of Arts - Human Resources Management
Presbyterian University
Ghana03.2013
Skills
- Complaint Resolution
- Data Collection
- Paperwork Processing
- Consultative Sales
- Customer Service
- [Software] CRM System Proficiency
- Customer Relations
learning new things
I believe that learning is a continuous process , i find learning something new quite fascinating
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Customer Service Representative
Chevron
11.2019 - 12.2021
Customer Service Representative
Rendash International Limited
06.2016 - 10.2019
Master of Arts - Business Management
EU Business School
Master of Arts - Communications
Presbyterian University
Bachelor of Arts - Human Resources Management
Presbyterian University
Similar Profiles
Vanessa ShearmanVanessa Shearman
Customer Service Representative at ChevronCustomer Service Representative at Chevron
INDERVEER SINGHINDERVEER SINGH
Cashier at ChevronCashier at Chevron
Deepanshu ThakurDeepanshu Thakur
Gas Station Attendant at ChevronGas Station Attendant at Chevron