Sintija Alberte
Ibiza
Summary
Versatile with experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with costumer and staff needs.
Overview
8
8
years of professional experience
Work History
Head Hostess, Maitre D’
Nobu Ibiza
Ibiza, Spain
03.2024 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Receptionist
Nobu Milan
Milan
11.2023 - 03.2024
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as meal plans for special occasions.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking time
Hostess/ Reservation Agent
Nobu IbizaBay
Ibiza
03.2023 - 10.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Hostess/Reservations Agent
Nobu London Old Park Lane
London
11.2022 - 03.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
Hostess
Nobu Ibiza Bay
Ibiza, Spain
04.2022 - 11.2022
Reservationist
Downtown Cipriani
Ibiza, Spain
06.2021 - 09.2021
Hostess
Nobu Berkeley
12.2016 - 03.2020
Skills
- Organisation and efficiency
- Versatile and hardworking driven to improve productivity and customer needs
- Motivated Team Member desiring to contribute to business success
- Experienced in providing high quality work Focused on customer satisfaction
- Positive Attitude and Energetic
Languages
Latvian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Head Hostess, Maitre D’
Nobu Ibiza
03.2024 - Current
Receptionist
Nobu Milan
11.2023 - 03.2024
Hostess/ Reservation Agent
Nobu IbizaBay
03.2023 - 10.2023
Hostess/Reservations Agent
Nobu London Old Park Lane
11.2022 - 03.2023
Hostess
Nobu Ibiza Bay
04.2022 - 11.2022
Reservationist
Downtown Cipriani
06.2021 - 09.2021
Hostess
Nobu Berkeley
12.2016 - 03.2020