Simone Hornung
Arrecife
Summary
Cabin Crew with excellent customer service and communication skills.
Polite, reliable and flexible.
Excellent in teamwork and experience in assisting international passengers.
Passionate about providing an enjoyable and safe flying experience.
Availability for worldwide travel.
Overview
2
2
years of professional experience
Work History
Cabin Crew Member
Ryanair
2023.11 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Manage challenging situations calmly, friendly and professionally.
Customer Service Representative
Teleperformance Portugal
2022.09 - 2023.08
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Gym Receptionist
John Reed Fitness
2022.05 - 2022.07
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and processed new memberships.
Education
Cabin Crew Training -
Ryanair
Hahn, Germany10.2023
High School Diploma -
Berufliche Schule Rottenburg
Rottenburg, Germany12.2020
Apprenticeship Office Management -
Elektro Hornung Rebmann GbR
Rottenburg, Germany09.2018
Skills
- Cabin Crew Attestation
- Cabin Crew Medical Report (CCA)
- Car driving licence
- First Aid Knowledge
- Customer Assistance
- Reliability and punctuality
- Cultural Sensitivity
- Safety Awareness
- Problem-Solving
- Sales and Selling Techniques
- Teamwork
Languages
German
English
Personal Information
- Date of Birth: 02/27/98
- Nationality: German
- Height: 1.60m
- Hobbies: Traveling, Fitness, Cooking and Make-up
Timeline
Cabin Crew Member
Ryanair
2023.11 - Current
Customer Service Representative
Teleperformance Portugal
2022.09 - 2023.08
Gym Receptionist
John Reed Fitness
2022.05 - 2022.07
Cabin Crew Training -
Ryanair
High School Diploma -
Berufliche Schule Rottenburg
Apprenticeship Office Management -
Elektro Hornung Rebmann GbR
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