Simon Rainbow

Skilled Business Development leader offering 25 years of experience in leading sales pursuits and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Highly experienced in cross industry, multi-lingual and transformational high growth program wins as well as established corporate engagements leading multi location teams in dynamic markets.

• Won operational project /technical infrastructure to provide multi lingual, multi channel customer support - including design and build new CRM system specifically for appliance insurance and warranty management for new Amazon insurance product line, in partnership with Warranty Group. Total contract value $25m also Led to US expansion and additional brand adoption in Latin America
• Led the sales team that closed a $18m contract to transfer US Based Appliance and Auto Warranty business to Mexico. Our solution involved a 32% annual cost reduction for the client and achieved 10% improvements in CSAT scores, as well as 15% agent effort automation through chatbots
• Won a global digital transformational solution for a leading airline company predicated on a Salesforce.com implementation across 4 countries and 1,000 FTE, delivering 30% savings over 3 years, based on a total contract value of over $90m combination of infrastructure systems, CRM, Bots and process automation to achieve efficiency savings
• Won and built Just Eat customer service from 10 seat operation to 1100 seat multi lingual and multi channel programme, adding $28m pa top line growth to Sitel. Analytics solution and CX measurement and actionable insight programs build on new product/location analytical requirements
• Carved out and Off shored the entire Just Eat Madrid operation to Colombia, resulting in a 10% increase in EBITDA for the account
• Sold, designed and implemented the largest Consumer electronics software based NPS programme, covering 39 countries and over 1 million responses per month resulting in operational improvements that added $18m to top line growth and $4 million to the bottom line
• Led bid team and secured contract with Lloyds Banking Group worth $31m in Software revenues alone, the largest Robotic Process Automation deal in Openspan’s history to transform and automate Lloyds Banking Group manual processes as part of a $1.5 billion simplification program, resulting in $21million PA savings. Partnered with IBM GS to deliver project.