Silvia Franco

• Expedited document filing system with a new, organised method.
• Ensured efficient travel arrangements for staff, including booking flights and accommodations.
• Submitted timely reports which provided critical updates on various projects.
• Handled sensitive information discreetly, maintaining high-level confidentiality at all times.
• Interacted professionally with clients, providing excellent service at all times.
• Facilitated internal communication.
• Initiated purchase orders for office supplies, ensuring cost-effective procurement.
• Improved customer satisfaction through prompt response to email and phone queries.
• Performed bookkeeping tasks, including invoicing and expense tracking.
• Updated company databases by inputting new employee contact information and employment details.
• Organised client meetings, prepared agendas and took detailed minutes.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Maintained stock levels to avoid shortages in office supplies.
• Collaborated with HR officers during the recruitment process to streamline candidate screening.
• Wrote professional letters, emails and memoranda for business communication.
• Received and checked financial statements and reconciled related accounts.
• Transcribed or scanned data to create new files.
• Classified physical and digital documentation with correct codes.

• Monitored sales performance regularly, adjusting strategies as required.
• Conducted team meetings on a regular basis, promoting open communication within the team.
• Implemented promotional strategies for increased footfall during holiday seasons.
• Streamlined store operations with efficient scheduling.
• Improved customer service by implementing new procedures and protocols
• Maintained high standards of store cleanliness, enhancing the shopping experience for customers.
• Managed cash registers accurately, reducing discrepancies at end-of-day reconciliation.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Created a positive work environment, resulting in higher employee morale.
• Delegated tasks to team members, efficiently improving overall productivity.

• Drafting the rota of 16 shops and over 90 employees
• Recruiting, training, supervising and appraising staff
• Expertly managed staff logistics and day-to-day store operations for optimised financial efficiency.
• Completed opening and closing procedures each day.
• Closely monitored stock levels, effectively managing inventories and logistics to maximise sales potential.
• It increased customer sales conversions through strategic staff performance incentives.
• Diplomatically managed multiple commitments towards customers, staff and operations through positive and problem-solving communication.
• Embodied company vision to achieve company objectives by performing best practices and addressing sales targets.

In this company, I worked for a year in charge of one of the busiest cashmere shops in High Street (Royal Mile) and, I've been moved to a store to support the general manager running with the rotas of nine shops.
My principal achievements in this job are

• Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships during the season May - October 2019
• Collaborate with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Maintained weekly sales tracking and leadership reports to support the operational enhancement and implement corrective actions.
• Support the general manager and draft the rotas of nine shops
• Answering internal calls and dealing with other employers requests.
• Training of new staff on knowledge of the products, opening and closing procedures, cash-up, refund.

Villa Parmarini is a farmhouse with a restaurant, pizzeria, and B&B owned by my family. I have worked with them for different periods and for a long time since 2009. I was responsible for the family business of

• Advertising campaign in social media and on the local community,
• Bookings and reservations
• The day-to-day running of the accommodations and the restaurant,
• The organisation of events and work plans,
• The coordination of the waiters, agricultural workers and volunteers (woofing volunteers).
• Improving customer's service experience, increasing the fidelity of our customers and creating a special promotion for them.
• The customers' service and promotion campaign on social media increased the revenue by 30% during the summer season of 2018 ( May-September 2018)
• Hiring, training and organization of the staff and volunteers that were employed and host by Villa Parmarini.

My responsibilities in this office were:

• Support of the development of a European project related to social areas and gender policies under Erasmus+ Programme and Justice Programme.
• Supporting the development of Mobility Programmes: design of tailored courses, tutorship of students, organisation and administrative details in English and Italian
• Supporting the elaboration of projects under social areas for public and private customers under different social areas in the Spanish language.