Silvia Cortés Antón

Provided operational, administrative, and regulatory support to the Clinical Engineering Department, coordinating cochlear, bone conduction, middle ear, and electric acoustic stimulation implant programs across hospitals and clinics in Spain and Portugal.

Managed medical device inventory, stock control, traceability, and distribution, ensuring regulatory compliance and product availability.

Oversaw Portuguese warehouse operations, deliveries, invoicing activities, and rehabilitation equipment orders in collaboration with external accounting providers.

Administered public hospital invoicing through procurement platforms, including FACE (Edicom) and HERA GVA, monitored payment status, and worked closely with the Finance Department to resolve billing discrepancies and outstanding invoices.

Maintained CRM databases and healthcare administration systems, managing implant registrations, surgical surveys, patient records, and regulatory documentation while serving as the main liaison with the company's headquarters in Austria.

Supported regulatory and quality assurance activities through complaint handling and post-market surveillance processes for Spain and Portugal, collaborating with AEMPS and Infarmed. Contributed to compliance and operational excellence by developing and implementing internal procedures and process improvements.

Supported a service desk assisting over 8,000 cochlear implant users across Spain. Managed customer support via phone, email, web, and in-person interactions, acting as a key liaison between patients, hospitals, and the manufacturing center in Austria. Responsible for CRM management, order processing, budgeting, invoicing, warranty and repair coordination, processor diagnostics, inventory control, and logistics. Experienced in Navision, Maestro, customer care operations, medical device services, and healthcare administration.

Managed front-office operations and provided administrative support to ensure the smooth day-to-day functioning of the business.

Acted as the first point of contact for visitors, employees, suppliers, and external stakeholders while coordinating office services, facilities, and administrative processes.

Responsibilities included managing reception and switchboard operations, coordinating meeting rooms and internal events, arranging business travel and catering services, overseeing office supplies and facilities management, liaising with suppliers, and supporting workplace security and access procedures. Additionally, provided administrative assistance to the Finance Department, managed shared inbox communications, coordinated courier and mail services, and contributed to the efficient operation of the office through effective stakeholder coordination and organizational support.

Provided comprehensive administrative and office support in a fast-paced business environment, ensuring the efficient day-to-day operation of the office and delivering a high level of service to employees, visitors, candidates, and external stakeholders.

Served as the first point of contact for visitors and guests, creating a professional and welcoming environment. Coordinated meeting schedules, conference calls, and meeting room bookings to support business operations and facilitate effective communication across teams.

Maintained company records, databases, and administrative documentation, ensuring accuracy, confidentiality, and compliance with internal procedures. Supported finance-related activities by processing employee expense claims, monitoring approval workflows, and following up on payments.

Liaised with suppliers and external service providers to coordinate office maintenance, workplace services, and facilities-related activities. Managed travel arrangements, transportation bookings, and hospitality services, including business meals and refreshments.

Provided administrative support to ensure the efficient management of office operations and intellectual property administration activities.

Managed incoming calls and correspondence, coordinated the shipment of documentation and invoices, and supported the processing and administration of patent registry procedures. Maintained accurate records, monitored documentation workflows, and ensured timely communication with relevant stakeholders.

Contributed to the smooth day-to-day operation of the office through effective organization, document management, and administrative support.

Provided administrative and front-office support, ensuring the efficient operation of daily business activities and acting as the first point of contact for clients, visitors, and external stakeholders.

Managed reception duties, including call handling, visitor assistance, meeting room coordination, mail distribution, courier services, and shipping arrangements. Supported property registry administration by processing land registry filings, requesting certificates of ownership and encumbrances, coordinating communications with registry offices, and maintaining accurate records.

Additionally, performed monthly reconciliation of registry invoices and provided general administrative support to facilitate smooth office operations.

Supported accounts receivable and debt collection activities by managing invoice follow-up, maintaining case documentation, updating payment records, and coordinating collection processes with customers and the Legal Department.

Provided comprehensive administrative, reception, and facilities support, ensuring the efficient day-to-day operation of the office in a fast-paced corporate environment.

Managed front desk operations, visitor reception, switchboard services, meeting room bookings, and office security procedures. Coordinated supplier relationships, office maintenance, workplace services, catering, events, and corporate travel arrangements. Supported Finance, Human Resources, and Technical departments through invoice administration, spare parts procurement, restaurant voucher management, leave tracking, and administrative reporting. Oversaw mail distribution, shipping, mass communications, and general office logistics while maintaining a professional and efficient workplace environment.

Provided front-office and administrative support in a business centre environment, acting as the first point of contact for clients and visitors. Managed call handling, meeting room coordination, mail and package registration, document preparation, billing support, and administrative correspondence. Also assisted with document translation and ensured the smooth day-to-day operation of office services.

Provided administrative and front-office support in the music and entertainment industry, ensuring the smooth coordination of daily office operations and cross-departmental activities.

Supported intellectual property and copyright registration processes through the SGAE platform, coordinated large-scale shipments related to record releases, and provided administrative assistance to both Marketing and Logistics teams. Managed reception duties, communications, and general office administration.