Silvia Cok
Barcelona
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
24
24
years of professional experience
Work History
Senior Cabin Crew Member (PU)
Ryanair
05.2023 - Current
- Attended pre-flight briefings.
- Performed pre-flight security checks and searches.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Facilitated communication with ground staff.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Used excellent customer service skills in addressing passengers' needs.
Cabin Crew Member
Ryanair
11.2021 - 04.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Material Coordinator & ERP Specialist
Caspian Ocean LLP
11.2012 - 12.2020
Waiter
Arttost Café
06.2012 - 10.2012
Waiter
Doctor Coffee
04.2011 - 04.2012
Document Controller
Navalprogetti Srl
01.2008 - 01.2011
Shop Assistant
Baixa
03.2007 - 12.2007
- Customer care in a costume jewellery shop.
Document Specialist
Cergol Engineering
06.2005 - 12.2006
Internship Student
Wartsila Italia Spa
05.2004 - 05.2005
Shop Assistant
Voice Srl
05.2003 - 02.2004
- Customer care in mobile phone shop.
Products Promoter
Telecom Italia/Yomo/Bottega Verde
01.2001 - 01.2003
Doctor's Receptionist
Doctor's Clinic
02.2000 - 06.2000
Secretary
Euroform Srl
10.1999 - 12.1999
Education
Course in International Transportation And Customs - Logistics Management
FormacionTajamar
Madrid, Spain03.2021
English Course - English Language
Centro De Estudios Aeronauticos (CEAE)
Barcelona, Spain10.2020
Amadeus Course, with certificate - Tourism And Travel Management
Centro De Estudios Aeronauticos (CEAE)
Barcelona02.2020
MM/SD/AM – FI/CO Course, With Certificate - Computer Software And Media Applications
Formazione E Computer
Roma, Italy06.2014
Oracle Primavera P6 Professional - Computer Software And Media Applications
Eureka Service Srl
Milano, Italy05.2014
AMOS System Course, With Certificate - Computer Software And Media Applications
SpecTec Srl
La Spezia, Italy04.2012
Webmaster Course, With Certificate - Computer Software And Media Applications
HTML.IT
Roma, Italy01.2011
Management
Universita' Degli Studi Di Trieste
Trieste, Italy09.2009
Ground Hostess Course, with certificate - Tourism
CentroEuropeoFormazione E AssistenzaHostess(CEFAH)
Trieste, Italy05.2005
High School Diploma -
Galileo Galilei
Trieste, Italy06.1999
Skills
- Customer Service oriented
- Teamwork
- Responsible
- Cultural awareness
- Flexible and adaptable
- Empathetic
- Detail oriented
- Safety oriented
- Stress tolerance
- Time management
- Emergency procedures
- Proactive
Hobbies
Skiing, Hiking, Volunteering, Travelling, Cinema.
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Senior Cabin Crew Member (PU)
Ryanair
05.2023 - Current
Cabin Crew Member
Ryanair
11.2021 - 04.2023
Material Coordinator & ERP Specialist
Caspian Ocean LLP
11.2012 - 12.2020
Waiter
Arttost Café
06.2012 - 10.2012
Waiter
Doctor Coffee
04.2011 - 04.2012
Document Controller
Navalprogetti Srl
01.2008 - 01.2011
Shop Assistant
Baixa
03.2007 - 12.2007
Document Specialist
Cergol Engineering
06.2005 - 12.2006
Internship Student
Wartsila Italia Spa
05.2004 - 05.2005
Shop Assistant
Voice Srl
05.2003 - 02.2004
Products Promoter
Telecom Italia/Yomo/Bottega Verde
01.2001 - 01.2003
Doctor's Receptionist
Doctor's Clinic
02.2000 - 06.2000
Secretary
Euroform Srl
10.1999 - 12.1999
Course in International Transportation And Customs - Logistics Management
FormacionTajamar
English Course - English Language
Centro De Estudios Aeronauticos (CEAE)
Amadeus Course, with certificate - Tourism And Travel Management
Centro De Estudios Aeronauticos (CEAE)
MM/SD/AM – FI/CO Course, With Certificate - Computer Software And Media Applications
Formazione E Computer
Oracle Primavera P6 Professional - Computer Software And Media Applications
Eureka Service Srl
AMOS System Course, With Certificate - Computer Software And Media Applications
SpecTec Srl
Webmaster Course, With Certificate - Computer Software And Media Applications
HTML.IT
Management
Universita' Degli Studi Di Trieste
Ground Hostess Course, with certificate - Tourism
CentroEuropeoFormazione E AssistenzaHostess(CEFAH)
High School Diploma -
Galileo Galilei
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