Silvia Canevelli
Alicante
Summary
Hard-working and efficient Patient Coordinator Supervisor with over 17 years of experience in the private fertility setting. Working with demanding international clientele in their respective languages. Extensive experience in establishing, training and supervising a successful Patient Coordination Department. Excellent team player with an always positive interaction with doctors, embryologists and other team members.
Overview
24
24
years of professional experience
Work History
Supervisor of Patient Coordinator Department
FIV Madrid
11.2020 - Current
- Day-to-day communication with prospective and active patients at all stages of treatment (in their respective languages) through different platforms (email, Whatsapp, phone calls, video calls)
- Online consultations with prospective patient candidates (45-60 min)
- Follow-up consultations jointly with doctors (if doctor does not speak patient's own mother-tongue)
- Reception, introduction of all patient results, scans, communicating medical decisions to the patient
- Creation of new document templates, revision and translation of informed consents, quotes, and website info
- Onboarding, initial/ongoing training, supervision of new patient coordinators
- Creation of new marketing material (videos, reels)
- Organizing and attending patient meeting events
- Requesting online patient reviews
Supervisor of Patient Coordination Department
Instituto Bernabeu
05.2006 - 09.2020
- Day-to-day communication with prospective and active patients at all stages of treatment (in their respective languages)
- Follow-up consultations jointly with doctors (if doctor does not speak patient's own mother-tongue)
- Reception, introduction of all patient results, scans, communicating medical decisions to the patient
- Creation of new document templates, revision and translation of informed consents, website info
- Onboarding, initial/ongoing training, supervision of new patient coordinators
- Organizing and attending patient meeting events
- Managing patient complaints
Secretary Boards of Appeal
European Union Intellectual Property Office
09.2003 - 08.2005
- Certification and forwarding of decisions of the Boards of Appeal. Organisation and processing of internal minutes
Research and Opinion Projects Clerk
The Gallup Organization
09.2000 - 06.2001
- Responsible for research projects for the Italian-Swiss market
Education
Master of Science - International And Diplomatic Sciences
Università Degli Studi Di Genova
Genova, Italy2009
Erasmus -
Fachhochschule Wiesbaden
Wiesbaden, Germany2001
Skills
- Self-starter, proactive problem-solver
- Excellent team player
- Responsible and dedicated person
- High resistance to daily stress in a busy clinic
- Well-developed multitasking capabilities
- Caring and sensitive approach - highly appreciated by patients
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
German
Upper intermediate (B2)
Japanese
Elementary (A2)
Additional Information
IT skills (Microsoft Office, CRM software, online platforms, social media)
Content creation for social media e.g.: @instalicante (Instagram)
Driving license (category B)
Timeline
Supervisor of Patient Coordinator Department
FIV Madrid
11.2020 - Current
Supervisor of Patient Coordination Department
Instituto Bernabeu
05.2006 - 09.2020
Secretary Boards of Appeal
European Union Intellectual Property Office
09.2003 - 08.2005
Research and Opinion Projects Clerk
The Gallup Organization
09.2000 - 06.2001
Master of Science - International And Diplomatic Sciences
Università Degli Studi Di Genova
Erasmus -
Fachhochschule Wiesbaden
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