Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager
Silvana Boncompagni

Silvana Boncompagni

Project Manager
Barcelona

Summary

Experienced Project Manager skilled in Agile and Waterfall methodologies, with a proven track record in ticketing systems, event management, and software development. Recently transitioned into sales, excelling in promoting tourism packages and delivering exceptional customer service. Currently pursuing an MBA in Barcelona to enhance strategic and business expertise. Energetic, adaptable, and committed to continuous improvement in project management and sales.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Sales Representative - Tourism

Costa Rican Vacations
San Jose
04.2024 - 09.2024
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Promoted and sold tourism packages and services, achieving sales targets.
  • Collaborated with team members to improve customer satisfaction and drive revenue growth.

Project Manager

Minticket
San Jose
01.2023 - 06.2024
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Led cross-functional teams in the successful delivery of projects related to ticketing systems, event management platforms, and software development.
  • Managed project scope, timelines, budgets, and resources to ensure high-quality outcomes.
  • Implemented risk management strategies and maintained strong client relationships.
  • Organized and ran daily sprint planning, and retrospective meetings (Agile practices)
  • Managed communication between internal teams and external partners (venues, event organizers

4th Grade Teacher

Country Day School
09.2022 - 12.2022

Preschool Teacher

Bellelli Education
San Jose
09.2017 - 12.2019

Education

MBA -

EAE Business School
Barcelona
10.2024 - Current

Bachelor in Preschool Education -

La Salle Centro Universitario
Madrid
01.2020 - 07.2022

Skills

Leadership, Communication skills, Customer service, Team collaboration, Sales development, Time management, Relationship building, Project Planning and Execution, Resource Management, Strategic planning, Stakeholder Management, Risk assessment and mitigation, Agile methodologies (Scrum, Kanban), Waterfall project management, Scope management

Certification

MIT - Advanced Program in Business Analytics and Data-Driven Management

Timeline

MIT - Advanced Program in Business Analytics and Data-Driven Management

03-2025

MBA -

EAE Business School
10.2024 - Current

Sales Representative - Tourism

Costa Rican Vacations
04.2024 - 09.2024

Lead University - Certificate in Project Management

01-2024

Project Manager

Minticket
01.2023 - 06.2024

4th Grade Teacher

Country Day School
09.2022 - 12.2022

Bachelor in Preschool Education -

La Salle Centro Universitario
01.2020 - 07.2022

Preschool Teacher

Bellelli Education
09.2017 - 12.2019

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Silvana BoncompagniProject Manager