Silvana Boncompagni
Project Manager
Barcelona
Summary
Experienced Project Manager skilled in Agile and Waterfall methodologies, with a proven track record in ticketing systems, event management, and software development. Recently transitioned into sales, excelling in promoting tourism packages and delivering exceptional customer service. Currently pursuing an MBA in Barcelona to enhance strategic and business expertise. Energetic, adaptable, and committed to continuous improvement in project management and sales.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales Representative - Tourism
Costa Rican Vacations
San Jose
2024.04 - 2024.09
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Promoted and sold tourism packages and services, achieving sales targets.
- Collaborated with team members to improve customer satisfaction and drive revenue growth.
Project Manager
Minticket
San Jose
2023.01 - 2024.06
- Monitored project performance to identify areas of improvement and make adjustments.
- Led cross-functional teams in the successful delivery of projects related to ticketing systems, event management platforms, and software development.
- Managed project scope, timelines, budgets, and resources to ensure high-quality outcomes.
- Implemented risk management strategies and maintained strong client relationships.
- Organized and ran daily sprint planning, and retrospective meetings (Agile practices)
- Managed communication between internal teams and external partners (venues, event organizers
4th Grade Teacher
Country Day School
2022.09 - 2022.12
Preschool Teacher
Bellelli Education
San Jose
2017.09 - 2019.12
Education
MBA -
EAE Business School
Barcelona 2024.10 - Current
Bachelor in Preschool Education -
La Salle Centro Universitario
Madrid 2020.01 - 2022.07
Skills
Leadership, Communication skills, Customer service, Team collaboration, Sales development, Time management, Relationship building, Project Planning and Execution, Resource Management, Strategic planning, Stakeholder Management, Risk assessment and mitigation, Agile methodologies (Scrum, Kanban), Waterfall project management, Scope management
Certification
MIT - Advanced Program in Business Analytics and Data-Driven Management
Timeline
MIT - Advanced Program in Business Analytics and Data-Driven Management
2025-03
MBA -
EAE Business School
2024.10 - Current
Sales Representative - Tourism
Costa Rican Vacations
2024.04 - 2024.09
Lead University - Certificate in Project Management
2024-01
Project Manager
Minticket
2023.01 - 2024.06
4th Grade Teacher
Country Day School
2022.09 - 2022.12
Bachelor in Preschool Education -
La Salle Centro Universitario
2020.01 - 2022.07
Preschool Teacher
Bellelli Education
2017.09 - 2019.12