Sibel Luzi
Bar Director
Barcelona,Barcelona
Summary
Customer service-focused Bar Director with strong expertise and content knowledge of beer and spirits. 12 years of experience improving event, bar and high-end hospitality standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Skilled in budget management to reduce costs and maximize profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
12
12
years of professional experience
Work History
Bar Director
Mandarin Oriental
01.2022 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues to reach the maximum LQE standards of all bar outlets within the hotel.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective drink and food recommendations for guests.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with F&B director to organize special events and promotions.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Safe & Sound trainings staff
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Action plan based on monthly P&L
- Resolved customer problems and complaints.
- Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- LQE training to existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Attended monthly sales meetings and reported pertinent information to employees.
- Attended Daily F&B meeting
- Mentored team members to enhance professional development and accountability in workplace.
- Brand deals
Head Bartender
Blend by rauw
01.2020 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head Mixologist
Sun City Beach club
03.2018 - 01.2020
- Prepared classic, modern and unique cocktails for each customer.
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Completed requisitions to maintain required stock par levels.
Assistant Event Manager / Project Bartender
SIPSNSODA
12.2015 - 02.2018
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Worked closely with couples to meet open bar wedding goals, maintain deadlines and resolve complaints or service issues.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Analyzed event costs to identify areas of improvement and cost savings.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Generated ideas to enhance and expand current event offerings.
- Developed detailed bar event reports, documenting all aspects of each event.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Completed monthly inventory.
- Served high customer volumes during special events
- Promoted beverage packages with most profitable outcomes without sacrificing client desires.
- Crafted special drink and cocktail menu items for events.
Bottle Service Waitress
Club Versuz
04.2013 - 12.2015
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Processed orders and facilitated customer payments using POS system.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for served drinks, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certification - Food Hygiene, Intolerances And Allergies
Educatur
Spain05.2022
Certification - HACCP 3th Level: Owner And Manager
SA SICUREZZA
ITALY02.2020
Certification - General Training Course Low Risk
VEGA
Italy08.2018
Certification - Hospitality & Event Manager
IBO
Belgium06.2015
BBA - Administration And Data Management
Thomas More
Belgium06.2014
Skills
- Staff Scheduling and staff management system
- Control Inventory Costs and product cost
- Overseeing Budgets
- Inventory Management Software
- Liquor Expertise
- Office Software
- Staff Development
- Infrasys
- Profit and Loss Control
- Menu Development & Creative Mixology
- Service Quality & LQE standards
Languages
Dutch
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
French
Elementary (A2)
Additional Information
INTERNSHIPS: Office, administration and data management
2012 LAW FIRM MINNEKEER
2011 FLEXPOINT
2010 LISAP MILANO
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be a Salmon
Sometimes life needs us to be a little different.
When everyone else is “going with the flow”, sometimes you need to swim upstream.
When everyone else is taking it easy, sometimes you need to be putting in the effort. Even if it means you miss out on the fun.
Timeline
Bar Director
Mandarin Oriental
01.2022 - Current
Head Bartender
Blend by rauw
01.2020 - 01.2022
Head Mixologist
Sun City Beach club
03.2018 - 01.2020
Assistant Event Manager / Project Bartender
SIPSNSODA
12.2015 - 02.2018
Bottle Service Waitress
Club Versuz
04.2013 - 12.2015
Certification - Food Hygiene, Intolerances And Allergies
Educatur
Certification - HACCP 3th Level: Owner And Manager
SA SICUREZZA
Certification - General Training Course Low Risk
VEGA
Certification - Hospitality & Event Manager
IBO
BBA - Administration And Data Management
Thomas More
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