Sian Awen Challenger
Senior Healthcare Manager
Alicante
Summary
A dedicated clinical and non clinical professional manager with a history of meeting employer goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and optimize the health and wellbeing of vulnerable groups. I am seeking a position in Jersey where I can use my exceptional skills in client care and management in one environment for the long term.
Overview
27
27
years of professional experience
12
12
years of post-secondary education
Work History
Adult Mental Health Lead Nurse
States of Jersey
St Helier
05.2022 - 07.2022
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created plans and communicated deadlines to complete projects on time.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Introduced new methods, practices and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Strategic Healthcare Manager
Care UK {Practice Plus Group}
Winchester
09.2020 - 03.2022
- Improved operations through consistent hard work and dedication.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
Independent Consultant and Landlord
Self Employed
Alicante
06.2016 - 06.2020
- Conducted thorough reviews of operations to devise and embed clinical governance structure for an independent elderly home care service in Spain
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Analyzed problematic areas to provide recommendations and solutions.
- Handled confidential client business and operational information.
- Created psycho-education programs to provide mental health support life skills, family support services to individuals on a remote, online basis during the Covid 19 pandemic.
- Responded to crisis situations amongst staff groups during Covid 19 pandemic and provided supervisory and professional support.
- Managed a number of personal domestic rental properties in the UK and Spain
Wellbeing Senior Manager
Swansea University
Swansea
05.2013 - 05.2016
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Budget Holder.
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
- Reviewed and analyzed monthly budget variance and trends.
Strategic Manager
Civil Service
Swansea
04.2010 - 04.2016
- Facilitated strategy development and planned with cross-functional teams.
- Led team of 10 Operational Managers to cultivate relationships with internal groups and current and potential partner organizations.
- Enforced use of required processes and tools for partnership management.
- Assessed performance ratings and created action plans for improving results.
- Built and strengthened strategic relationships with leading partners.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Controlled resources and assets for department activities to comply with statutory standards and government regulations.
Senior Clinical Manager
Civil Service
Swansea
06.2006 - 03.2010
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Produced staffing matrix to provide adequate coverage of department.
- Implemented and developed operational standards, policies and procedures.
- Developed proposals and presentations for internal and external audiences.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Provided strong leadership to enhance team productivity and morale.
- Identified cost improvement changes and cost savings plans to increase savings.
Senior Registered Nurse Manager
Swansea NHS
South Wales
01.1999 - 05.2006
- Supervised, directed and motivated high-quality performance from nursing staff.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Managed 8 senior nurses and nursing activities across 5 Local Authorities by providing comprehensive nursing guidance and maintaining outstanding compliance with regulatory standards.
- Conducted routine operational inspections, identifying areas needing improvement and eliminating hazards posed to staff and clients for continued compliance with associated regulations.
Psychiatric Mental Health Nurse Practitioner
Swansea NHS
Swansea
08.1997 - 12.1998
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
Post Graduate Diploma - Healthcare Management
Swansea University
Swansea 09.2006 - 07.2010
Bachelor of Arts - Mental Health Nursing
Swansea University
Swansea 09.1994 - 07.1997
Registered Mental Health Nurse - Mental Health
Swansea University
Swansea 09.1994 - 07.1997
Bachelor of Arts - History And Welsh Studies
University of Wales
Carmarthen 09.1991 - 06.1994
Skills
Adult health management
Executive leadership
Policies and procedures
Staff Management
Strategic planning
Business planning
Operations management
Financial Management
Coaching and mentoring
Key Performance Indicators
Verbal and written communication
Improvement initiatives
Adherence to high customer service standards
Complaint resolution
Self-Motivated
Cultural Awareness
Client requirements
Client relations strength
Affiliations
Nursing and Midwifery Council
Current NMC registration and successfully revalidated
Next revalidation is 2024
Timeline
Adult Mental Health Lead Nurse
States of Jersey
05.2022 - 07.2022
Strategic Healthcare Manager
Care UK {Practice Plus Group}
09.2020 - 03.2022
Independent Consultant and Landlord
Self Employed
06.2016 - 06.2020
Wellbeing Senior Manager
Swansea University
05.2013 - 05.2016
Strategic Manager
Civil Service
04.2010 - 04.2016
Post Graduate Diploma - Healthcare Management
Swansea University
09.2006 - 07.2010
Senior Clinical Manager
Civil Service
06.2006 - 03.2010
Senior Registered Nurse Manager
Swansea NHS
01.1999 - 05.2006
Psychiatric Mental Health Nurse Practitioner
Swansea NHS
08.1997 - 12.1998
Bachelor of Arts - Mental Health Nursing
Swansea University
09.1994 - 07.1997
Registered Mental Health Nurse - Mental Health
Swansea University
09.1994 - 07.1997
Bachelor of Arts - History And Welsh Studies
University of Wales
09.1991 - 06.1994