SHEILA MÁRQUEZ
Cartagena,MU
Summary
Proactive and dedicated professional with a strong foundation in customer service, consistently enhancing interpersonal effectiveness. A commitment to continuous learning drives personal and professional growth, while tenacity ensures the pursuit of ambitious career goals. Recent experience in the packaging and courier industry has further refined skills in client relations and service delivery. Eager to leverage this expertise to contribute positively in dynamic environments.
Overview
3
3
years of professional experience
Work History
CARTERA
Correos Y Telégrafos
Cartagena, Spain
06.2025 - 10.2025
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Collaborated with team members to optimize delivery processes and schedules.
- Implemented improvements in route management, enhancing delivery efficiency.
- Executed priority delivery of Amazon packages to ensure timely customer satisfaction.
CARTERA
Correos Y Telégrafos
Cartagena, Spain
07.2024 - 11.2024
- Delivered mail and packages efficiently across designated routes.
- Sorted incoming and outgoing mail to ensure timely distribution.
- Operated delivery vehicles while adhering to safety regulations.
- Provided excellent customer service by addressing inquiries and concerns.
CARTERA
Correos y Telégrafos
Cartagena
07.2023 - 08.2023
- Managed logistics for mail delivery in Cartagena, balancing responsibilities for mail-in ballots alongside regular and priority mail services.
- Coordinated efforts to enhance outreach and engagement for 2023 mail-in voting campaign.
- Coordinated the release of electoral propaganda, ensuring accurate and timely information for public awareness.
- Facilitated coordination of team activities and resource distribution to improve operational efficiency in Cartagena's Distribution Unit 1.
Tour Guide and Recepcionist
Puerto de Culturas
Cartagena, Spain
04.2023 - 05.2023
- Facilitated advisory services and information delivery to both domestic and international tourists, enhancing visitor experience through guided tours and personalized in-store assistance.
- Guided diverse groups through cultural and historical sites, enhancing visitor engagement and satisfaction.
- Developed and maintained in-depth knowledge of local history, attractions, and safety protocols for tours.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Education
FPGS - GUÍA, INFORMACIÓN Y ASISTENCIA TURÍSTICA
CIFP Hostelería Y Turismo Cartagena
Cartagena01-2022
Skills
- Intermediate Microsoft Word proficiency
- Cambridge PET certification
- Telephone customer support
- Focus on achieving objectives
- Eager to acquire new knowledge
- Adaptable to new beginnings
Additional Information
- Driver´s license (B)
- Vehicle owner
- Seeking stable income
- FULL AVAILABILITY
- FLEXIBLE HOURS
Timeline
CARTERA
Correos Y Telégrafos
06.2025 - 10.2025
CARTERA
Correos Y Telégrafos
07.2024 - 11.2024
CARTERA
Correos y Telégrafos
07.2023 - 08.2023
Tour Guide and Recepcionist
Puerto de Culturas
04.2023 - 05.2023
FPGS - GUÍA, INFORMACIÓN Y ASISTENCIA TURÍSTICA
CIFP Hostelería Y Turismo Cartagena