Sheila Martin Lopez
Gibraltar
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist & Account Assistant
Balearia S.L
Algeciras
04.2015 - 03.2020
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Sales Assistant
Carrefour
La Linea De La Concepción
02.2013 - 11.2014
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
Shop Assistant
Sky-Shop
Gibraltar
01.2007 - 10.2007
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements.
Education
G.C.S.E - Science And Technology, English, Mathematics, Hist
S.I.P.E.P. Entre Dos Aguas
Algeciras 09.2021
Skills
- Flexible and Adaptable
- Planning and Coordination
- Organization and Time Management
- Multitasking Abilities
- Self-Motivated
- Decision-Making
- Teamwork and Collaboration
- Attention to Detail
Timeline
Receptionist & Account Assistant
Balearia S.L
04.2015 - 03.2020
Sales Assistant
Carrefour
02.2013 - 11.2014
Shop Assistant
Sky-Shop
01.2007 - 10.2007
G.C.S.E - Science And Technology, English, Mathematics, Hist
S.I.P.E.P. Entre Dos Aguas
Similar Profiles
Tianne KnowlesTianne Knowles
Embarkation/Disembarkation Supervisor at Balearia CaribbeanEmbarkation/Disembarkation Supervisor at Balearia Caribbean
Kostiantyn VynokurovKostiantyn Vynokurov
Técnico at SERMANT INNOVATEC S.L./AS AUTOMATIK S.L.Técnico at SERMANT INNOVATEC S.L./AS AUTOMATIK S.L.
Ana B. Ramos RayónAna B. Ramos Rayón
Quality Manager at Head Solutions S.L and Mercados y Comercios Asiáticos S.LQuality Manager at Head Solutions S.L and Mercados y Comercios Asiáticos S.L