Shaun Pawson
Mazarrón
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Manager
Self Employed Dolphin Villas
01.2005 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Manager
Pawson Leisure Ltd
10.1988 - 12.2004
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved marketing to attract new customers and promote business.
Education
HND CATERING AND INSTITUTIONAL MANAGEMENT - Hotel Management
Gloucester University
Cheltenham09.1987
Skills
- Customer Relationship Management
- Contract Development and Management
- Brand Management
- Verbal and Written Communication
- Staff Management
- Team Leadership
- Sales and Marketing
- Managing Employee Relations
- Food and Beverage Management
- Issue and Conflict Resolution
- Supplier Relations
- Budgeting and Cost Control
- Employee Training
- Business Analysis
Languages
Spanish
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Manager
Self Employed Dolphin Villas
01.2005 - Current
Manager
Pawson Leisure Ltd
10.1988 - 12.2004
HND CATERING AND INSTITUTIONAL MANAGEMENT - Hotel Management
Gloucester University
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