Sharon Roshan John

Lululemon Athletica is a Canadian athletic apparel retailer known for its high-quality, stylish, and functional athletic wear.

• Drove 15% increase in user engagement through collaboration with product and design teams for cohesive digital and retail experiences.
• Enhanced order processing efficiency by 20%, resulting in faster fulfillment and improved customer satisfaction.
• Merged digital and retail channels with cross-functional teams, boosting customer retention and satisfaction by 20%.
• Ensured reliability and scalability of microservices through close collaboration with development, DevOps, and business teams.

Saks OFF 5TH, a subsidiary of Hudson's Bay Company,North America's oldest company operates as a leading luxury off-price retailer

• Led successful QA team of four to enhance website features, increasing luxury retail revenue.
• Boosted automation pass rates from 20% to 90%, accelerating release cycles and minimizing manual work.
• Collaborated with cross-functional teams for dependable weekly deployments, ensuring seamless customer experiences.
• Contributed to planning and technical meetings, identifying framework enhancement opportunities.

Cognizant Technology Solutions is a global leader in technology and consulting services.

• Acquired extensive retail and e-commerce expertise through collaboration with major clients such as Lowe's and PepsiCo.
• Developed core QA competencies, including manual and automated test execution, debugging, and peer review.
• Gained foundational knowledge of diverse testing methodologies and retail operations within e-commerce platforms.