Summary
Overview
Work History
Education
Skills
Languages
Timeline
SHARI ELLIS

SHARI ELLIS

Esher

Summary

Energetic, highly experienced, independent and hard-working Office/Client Services Manager with a Training background and exceptional IT teaching and learning support skills.

A people person with strong organisation and communication skills and a passion for sharing technological knowledge.

Principled values when Managing, Consulting and teaching, prioritising all delegates needs (mindful of diversity & inclusion) in a relaxed, genuine yet professional environment.

Extensive experience in Communications and dedicated to assisting account executives by performing administrative and client support duties associated with maintaining client accounts.

Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Organised, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team/department goals.

Overview

28
28
years of professional experience

Work History

Client Services Manager

Bizminds (UK) Ltd
03.2019 - Current
  • Build client relationships by responding to inquiries, identifying and assessing clients' software needs, resolving problems, and maintaining ongoing client relationships and navigating future business opportunities.
  • Interact with clients on regular basis to quickly alleviate issues and provide project updates and recommendations.
  • Delegate tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Maintain client files with sales contracts, support calls, client notes, and future development needs
  • Perform office and accounting duties, liaising with 3rd parties in accordance with established operating procedures and company policies.
  • Keep stakeholders up-to-date on details pertaining to client projects.
  • Mentor departmental team, boosting efficiency, success and morale among employees.

Training, Office & Documentation Manager

Bizminds (UK) Ltd
11.2015 - 03.2019
  • Established workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel through regular training programmes.
  • Managed team of 25 developers and support staff
  • Reviewed client and staff training feedback and make appropriate business adjustments to meet needs and address concerns.
  • Managed internal and external training schedules and course scheduling both online and in-person.
  • Coordinated regular induction and refresher courses and mentor new hires, resulting in stronger staff development and increased productivity.
  • Updated and created course material online with new software releases and client bespoke software requirements to support all structured lessons.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Recorded and edited videos to facilitate remote learning.
  • Drew up Training Maintenance and ongoing Support contracts and material.
  • Analysed team performance and continuous evaluation to identify opportunities for additional training.

Senior Software Trainer/HR Co-ordinator

Stevens & Bolton LLP
06.2005 - 06.2015
  • As Head of Software Training & Implementation this role welcomed new staff by devising induction training programmes and welcome packs and seamlessly integrating new team members into their new legal departments.
  • Supervised and collaborated closely with other team members and departments to execute all levels of training
  • Organised software roll-outs and implemented training/support and documentation on-site to all Lawyers and Support staff including both individual and large group training/workshops.
  • Listened to users, communicated training and translated technical information into easily understood terms.
  • Hand-held all staff through precedent/legal document template creation and migration to new DMS system
  • Reviewed and screened all applicant resumes to identify training and support needs
  • Provided ongoing coaching and mentoring to all employees.
  • Partnered with Senior Leadership team to establish and develop corporate and HR policies and training procedures.

Lead Course Documentation Designer & Trainer

Watsonia Publishing
02.2005 - 07.2005
  • Produced training materials and gathered resources to automate technical documentation creation.
  • Managed and updated all Watsonia's in-house courseware together with other in-house Training professionals
  • Delivered courses to external Training professionals teaching courseware automation using the Watsonia in-house software and template solution.

Director Software Designer/Tester/Trainer, Onsite

SLC Training Solutions
06.1995 - 01.2005
  • Opportunity as CEO for legal Software Training company working closely with Barrister’s Chambers and Solicitors firms throughout the UK providing software training solutions.
  • Responsible for creating bespoke software/legal document templates and training courses.
  • Coordinated technical training and personal development classes for all staff members including Office staff, Barristers, Solicitors & Court Judges
  • Reviewed and edited all training materials for accuracy and company policy/Law Society compliance.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives including workshops and hands-on support sessions.

Education

Bachelor of Arts - Psychology

Kingston University
05.1995

Skills

  • QA/QC Standards
  • Excels within a Organisational role
  • Excellent Communicator/ Team Player
  • Policy and procedure professional
  • Document Control, Courseware & Report writing
  • Course Creation & Evaluation
  • Time Management
  • Legal Document Specialist
  • Microsoft Office/Teams expert
  • Legal Precedents, Document Template creation, training & management
  • Friendly personable nature
  • Event/Workshop co-ordination
  • Remote and in-person after-care & Support
  • Excellent multi-tasking ability

Languages

Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)

Timeline

Client Services Manager - Bizminds (UK) Ltd
03.2019 - Current
Training, Office & Documentation Manager - Bizminds (UK) Ltd
11.2015 - 03.2019
Senior Software Trainer/HR Co-ordinator - Stevens & Bolton LLP
06.2005 - 06.2015
Lead Course Documentation Designer & Trainer - Watsonia Publishing
02.2005 - 07.2005
Director Software Designer/Tester/Trainer, Onsite - SLC Training Solutions
06.1995 - 01.2005
Kingston University - Bachelor of Arts, Psychology

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SHARI ELLIS