Hi, I’m
Shannen Billie Frew
Gran Alacant, Alicante,A
Summary
Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication. Passion for languages and travel.
Overview
10
years of professional experience
Work History
La Piedra Bar and Grill
Bartender
03.2024 - 11.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
The Highlander
Bar Manager
08.2014 - 10.2023
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
St Patrick's Valencia
Bartender
02.2017 - 06.2018
Job overview
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Self-employeed
English Language Tutor
10.2016 - 06.2018
Job overview
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Strengthened students'' listening comprehension skills through exposure to various accents and dialects during audio-based exercises.
- Expanded students'' cultural awareness by integrating authentic materials from various English-speaking countries into lessons.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
British Council
English Language Assistant
09.2014 - 06.2015
Job overview
- Assisted struggling students by offering additional tutoring sessions outside of regular class hours, leading to improved performance over time.
- Strengthened students'' reading comprehension through guided discussions and targeted practice activities.
- Enhanced collaboration among classmates by incorporating group projects and promoting teamwork within the classroom setting.
- Increased overall class participation with dynamic teaching strategies that encouraged open discussion and active engagement from all students.
- Established positive rapport with students, fostering a supportive environment conducive to academic success.
Education
University of GlasgowGlasgow, Scotland
Bachelor of Arts from Linguistics, Spanish And Portuguese
06-2016
Clydebank High SchoolClydebank, Scotland
High School Diploma
06-2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Native English speaker
Languages
Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Catalan
Elementary (A2)
Hobbies
Passion for travelling, learning new languages and experiencing new cultures.
Timeline
Bartender
La Piedra Bar and Grill
03.2024 - 11.2024
Bartender
St Patrick's Valencia
02.2017 - 06.2018
English Language Tutor
Self-employeed
10.2016 - 06.2018
English Language Assistant
British Council
09.2014 - 06.2015
Bar Manager
The Highlander
08.2014 - 10.2023
University of Glasgow
Bachelor of Arts from Linguistics, Spanish And Portuguese
Clydebank High School
High School Diploma
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