Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Timeline
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Shane Conaty

Shane Conaty

Barcelona

Summary

I am a driven individual with sales and customer service experience, who takes pride in retaining relationships through genuine and consistent engagement. I am skilled at harnessing active listening and consultation to meet stakeholder needs. I am results-oriented, with more than three years of progressive experience in quota-driven environments, working with customers and clients. I also have demonstrable experience as a dedicated Executive Assistant, with skills in administrative and client management. I have demonstrated strong organisational, planning and communication abilities, and have operated effectively at independently handling diverse client relationships with disciplined execution strategies. I have been living in Barcelona for one year and am keen to expand my skills in a Sales position, and grow my professional profile.

Overview

3
3
years of professional experience

Work History

Client Liaison Officer

Braeburn Whisky
Barcelona
08.2023 - Current
  • Acted as a key point of contact between account managers, clients & operational departments
  • Handled all client re-sales, overseeing their investment exit efficiently & professionally
  • Provided effective meeting support by preparing agendas and taking minutes
  • Oversaw several key daily activities including the tracking of Portfolio Director's sales and handling client sample requests, to maximise overall team productivity
  • Provided exceptional service and support to clients, going the extra mile to maintain client satisfaction
  • Performed consistently well and received very positive feedback in each of my one-to-one reviews with the Managing Director.

Retail Clerk

An Post
Blanchardstown
07.2021 - 11.2022
  • Communicated effectively to determine customer needs, recommending and upselling services
  • Encouraged customer loyalty by building positive rapport with regular customers
  • Identified valuable leads, primarily through quality conversation with customers
  • Set up appointments for [Job Title] in an effort to land new business opportunities with prospective customers
  • Key part of a team which exceeded our quarterly/yearly sales targets by 5% in 2021 and 2022.

Executive Assistant

  • Created and maintained administrative reports and spreadsheets for logistical purposes
  • Used own initiative to delegate matters requiring immediate attention to other staff in the absence of the Department Head
  • Offered logistical support to lecturers and students, in coordination with other assistants
  • Acted as primary point of administrative contact and liaison with other offices, individuals and external organisations to streamline communications.

Education

Diploma of Higher Education : Life Coaching with Neuroscience - Advanced Life Coaching With Neuroscience

Marino Institute of Education, Positive Success Group
Dublin/Remote
04-2022

Master of Arts - Criminology & Criminal Justice

Maynooth University
Maynooth, Ireland
08-2019

Skills

  • New Business Development
  • Data Analytics
  • Client Communication
  • Excel
  • PowerPoint
  • Slack
  • Hubspot
  • Cash handling
  • Data entry
  • Highly organised
  • Sales Closing
  • Prospecting and Networking Skills
  • Face-To-Face Selling
  • Customer Relations
  • Microsoft Excel Proficiency
  • Client Service
  • Proper Phone Etiquette
  • Logistics Management

Hobbies and Interests

My interests, outside of work, include football , running, reading and podcasts.

Affiliations

  • Football
  • Reading
  • Spanish Language Classes
  • Podcasts

Timeline

Client Liaison Officer

Braeburn Whisky
08.2023 - Current

Retail Clerk

An Post
07.2021 - 11.2022

Executive Assistant

Diploma of Higher Education : Life Coaching with Neuroscience - Advanced Life Coaching With Neuroscience

Marino Institute of Education, Positive Success Group

Master of Arts - Criminology & Criminal Justice

Maynooth University
Shane Conaty