SHAMILLAH IVY NDENDA
HARARE
Summary
Experienced in the field of public health with a focus on disease prevention and community wellness. Developed, implemented, and monitored health programs to promote community well-being while complying with local, state, and federal regulations. Strengths include strong communication skills, cross-functional team collaboration, data analysis and interpretation. Previous work has significantly improved community health outcomes through targeted intervention strategies and effective health education initiatives.
Overview
10
10
years of professional experience
Work History
Retail Pharmacy Manager
Acacia Pharmacy
HARARE
09.2021 - Current
- Maintained records of inventory, sales, and customer data.
- Developed strategies to increase customer loyalty and satisfaction.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Oversaw the hiring and training of new pharmacy employees.
- Monitored prescription accuracy and compliance with laws and regulations.
- Managed financial operations such as budgeting, accounts receivable and payable, and payroll processing.
- Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured proper maintenance of pharmacy equipment and supplies.
- Conducted regular audits to verify compliance with safety standards and protocols.
- Implemented policies and procedures related to medication storage, security, record-keeping, sanitation.
- Provided guidance on drug interactions, side effects, dosage information.
- Assisted customers with insurance claims processing issues.
- Collaborated with physicians on patient care plans including medication recommendations.
- Prepared weekly reports on pharmacy activities for senior management review.
Pharmacy Technician
KENLINK GROUP 0F PHARMACIES
HARARE
11.2014 - 08.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Education
Bachelor of Science - Public Health
NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY
BULAWAYO11-2024
EXECUTIVE CERTIFICATE IN PROJECT MANAGEMENT, MONITORING AND EVALUATION - Ecommerce
CATHOLIC UNIVERSITY
HARARE08-2024
Some College (No Degree) - PHARMACEUTICAL TECHNOLOGY
HARARE POLYTECHNIC
HARARE08-2014
Skills
- Workflow Optimization
- Patient Counseling
- Employee Scheduling
- Prescription Verification
- Medication Dispensing
- Budgeting and finance
Affiliations
- HEALTH ADVOCACY AND AWARENESS
- COMMUNITY OUTREACH AND HEALTH EDUACTION PROGRAMS
- VOLUNTEER WORK AT COMMUNITY HEALTH ORGANISATIONS AND CLINICS
- TRAVELLING
Timeline
Retail Pharmacy Manager
Acacia Pharmacy
09.2021 - Current
Pharmacy Technician
KENLINK GROUP 0F PHARMACIES
11.2014 - 08.2021
Bachelor of Science - Public Health
NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY
EXECUTIVE CERTIFICATE IN PROJECT MANAGEMENT, MONITORING AND EVALUATION - Ecommerce
CATHOLIC UNIVERSITY
Some College (No Degree) - PHARMACEUTICAL TECHNOLOGY
HARARE POLYTECHNIC
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