Summary
Overview
Work History
Education
Skills
Area Of Expertise
Extra Curricular Activities
Trainings Attended
Personal Information
Awards
Languages
Timeline
Generic
SHALABH SAXENA

SHALABH SAXENA

Malaga

Summary

A result oriented professional with 19 years of experience in Software Deployment, Pre Sales , Project and People Management & Network Planning and Optimization for 2G, 3G , LTE & 5G Networks. Certified Prince2 Foundation and Practitioner. Extensive experience of functional, project and pre-sales organization. Software Deployment, Network optimization, planning & resource management. Skilled at KPI’s maintenance, monitoring and improvement with effective solutions. Proactive, Result Oriented, Self-starter personal. Willingness to work hard & under pressure in a fast changing environment. Vast experience as part of complex telecom project (Philippines, Myanmar, PNG, Oman, Bangladesh, Thailand, Indonesia, Timor Leste & Vietnam) Managed large team in a diverse and multicultural environment. Excellent analytical and problem-solving skills.

Overview

19
19
years of professional experience

Work History

NDO SW Deployment Unit Manager

Ericsson ESPANA S.A. (Spain)
- Current
  • Global Deployment manager for Congitive Software -Network Planning and End User Optimization Tool
  • Responsible for deployment excellence and GIAP certification
  • 5 resources cleared GIAP in 1st attempt
  • Setting up complete unit financial reports in SAP for financial tracking of SW Services unit
  • Line manager for resources based in Spain, India, Hungry and Mexico
  • Drive automation and process improvement to improve efficiency and save cost
  • Competence build up on Cloud Native platform for migration and new deployments on Cloud platform
  • Total Team Size -40 (FTE, ASP ,GSC China & Philippines)
  • Assisting Project managers in Project Planning, Risk assessment and P&L tracking for tool deployment.

Customer Project Manager-SMART

Ericsson Telecommunications Philippines
- 08.2021
  • Managed 5G as Program for SMART
  • Engaged in all phases i.e
  • Solution, deployment and acceptance guideline
  • Responsible for both rollout and optimization of 5G mid band, Split mode, ESS(DSS) solution
  • Responsible for trails mmW, 2CA,4CA etc
  • Managed and Closed (Pre Sales to Acceptance) SMART Bulacan Swap and VoLTE/QoS implementation with good UM (Margins)
  • Responsible for overall project P&L
  • Consulting customer on legacy R-KPIs and also Service KPIs which are true reflection of user experience
  • Project Resource Planning
  • Right mix of Market Area, Local & GSC resources
  • Ramp Up and Ramp Down resources based on project requirements
  • Regular Project Cost Tracking to ensure margins are secured
  • Managed EAB and Local material ordering and WH inventory
  • ASP Team Management for Cost & Quality
  • Internal(CORE-3) & External Stake Holder Management through regular updates and Governance
  • Actively engaged and build good relations with cross functional departments i.e
  • Integration, Solution, ASP Management, accounts, Line, sourcing, customer support and Finance
  • Ensure High Customer satisfaction through Customer First Approach, First time right, regular exchange of feedback, escalation management and proactive consulting
  • Always in lookout for New Business Opportunities and Cost Savings in existing projects through adoption of Automation and getting acceptance faster, minimizing-RUC & Working capital days
  • Follow Best Practices & Lessons learned from other projects
  • Additionally, also organize regular knowledge sharing sessions internally- Best Practices, Lessons learned, Cost Savings etc
  • And Externally with customer so as to foster new business/ AoS
  • Successfully Executed special projects like 5G Sea Games, Guns & Roses and GFR (During COVID Lock Down) for SMART
  • Received accolade and appreciation from customer
  • Actively engaged in pre- sales, POC and FNI project for SMART
  • Managing and maintaining good relations with customer at all levels i.e
  • From C-Level, middle management and working level group.

Head of Optimize-Philippines

Ericsson Telecommunications Philippines
- 05.2019
  • Secure all needed support for smooth functioning of NDO projects – People, process & Tools
  • Pre-Sales, project planning, costing & implementation for all existing & New NDO Projects
  • Close interaction with cross functional organization to secure needed support or resolve conflicts
  • Interviewing & Hiring of Skilled resources
  • Training & Development plan for NDO resources
  • Support & Mentor for GIAP certification
  • 3 Senior and 1 Experience SA successfully GIAP certified
  • Support various MA initiatives on tools and automation – Facilitated EDOS deployment for SMART in Philippines
  • Always in look out for cost savings initiatives internal or ASPs without impact on delivery quality
  • Performance Driven Reward & Recognition
  • Consistently achieved good voice survey results.

Head of RAN

Ericsson Myanmar Co., Ltd
02.2015
  • Positioned as Head of RAN for Ericsson Myanmar-Telenor Account (Team Size-19)
  • Ensure Network Key Performance Indicators for 2G and 3G are maintained to best values this being green field network
  • Smooth implementation of RAN upgrades, New Feature Trials, New capacity solutions like Bill Board, Lamp Post, Small Cell, Antenna Integrated Radio (AIR), Split Beam Antenna and 4Way Diversity(1T4R) etc
  • Mentoring team on critical requirements and challenges of the network
  • Competence Development plan (CDP) for local resources
  • Maintain OPEX through correct head count dimensioning and bringing efficiency by encouraging automation
  • Setting up Customer Problem Management Department to handle Key and VIP complaints efficiently and smoothly
  • Daily War room and Weekly meeting with customer to update on MS deliveries
  • Co-ordination with Huawei team in order to achieve good inter-vendor operational efficiency.

Head of Engineering

Ericsson PNG
- 01.2015
  • Worked as Head of Engineering for Digicel PNG account
  • Responsible for MS deliveries for 2G, 3G and LTE network
  • Responsible for resource planning and cost tracking
  • Daily/Weekly meeting with customer on KPIs update, Risk and Challenges
  • Customer Problem Management.

Technical Manager-Network Engineering (Region- RASO)

Ericsson India Global Services
02.2013
  • Responsible for smooth transition & transformation of MS deliveries essentially for Radio and Transport from RASO countries to GSC-India
  • 2G & 3G MS deliveries for Axis-Indonesia, Telkomcel-East Timor and Vietnam mobile-Vietnam
  • Responsible to come up with best practices and recommendations like new feature trials etc
  • To improve network KPIs and improve resource efficiency with lower cost
  • Weekly call with MSIP team to update network KPI status highlights, issues and challenges
  • Presentations to Ericsson top brass (MSCOO, Operations Head etc.) on GSC capabilities for NPO deliverables.

Specialist-System Engineering

Ericsson India
06.2012 - 02.2013
  • Worked as 3G Lead for AIS Thailand
  • KPI optimization of 8 key RNCs of Bangkok with 2500 sites
  • Optimization of new sites and other agreed KPIs for Accessibility and Retain ability like RRC Setup success, soft handover, IRAT, DCR for voice, R99 and HSDPA
  • Handling high RSSI issues due to high traffic and external interference
  • Daily war room discussion with customer to discuss worst cells of the network and suggested way forward for continuously poor performing cells
  • Acceptance format agreement and final sign off of 3G Acceptance well within agreed timeline
  • Regular meeting with customer for critical issues and to overcome bottle necks in AT sign off.

Specialist – Network Consulting

Ericsson
08.2010
  • Worked as RF Lead for 3G rollout of Airtel Rajasthan
  • Successfully launched and showcased 3G services for Airtel in 42 cities of Rajasthan
  • Managed team of 20-25 engineers for smooth project operations; tracking resource costing based on OPEX plan
  • Technical Deliverables: 3G network planning and optimization for all showcase and non-showcase cities
  • Parameter planning for voice and data like SC, RAC, LAC, HSDPA, HSUPA, etc
  • CCR and scripts preparation for ATM& IP sites
  • SCFT, Cluster Optimization and Benchmark drive for voice and data
  • Node B and Cluster RF AT
  • Maintaining KPI’s for MAPA signoff
  • Weekly meeting with customer for update on network performance and new city rollout.

Senior Engineer – Network Consulting

Ericsson
- 08.2010
  • Worked as RF lead for 3G-2G rollout of BSNL Rajasthan
  • Planned for 3G including NodeB locations using TEMS Cell Planner, by Prediction plots analysis of CPICH RSCP, CPICH EcNo, Downlink Throughput, Handover overlaps
  • Scrambling codes, 3G-3G neighbors, 3G-2G-3G neighbors for IRAT Handovers, LAC, RAC & SAC per NodeB/RNC
  • NodeB and RNC Data Building, such as UTRAN Cell parameters, PS/HSDPA Parameters, IRAT parameters, using CCR form to upload in OSS / RNC to create new NodeB and update the network
  • Performance analysis of IRAT handovers, CPICH RSCP & EcNo, Pilot pollution, RAB Speech, RAB Video, RAB R99 and HSDPA calls using drive logs, L3 RRC messages and Network reports
  • Analysis and network tuning from the report available in OSS i.e
  • BO reports, WNCS, WMRR, GPEH, UTER, CTR etc
  • Planned for 2G including New/Redeployed sites for Rajasthan circle
  • Managed optimization of Swap, New and Redeployed sites for Coverage AT requirements
  • Overseen KPI monitoring, QoS analysis and maintenance, Parameter mapping and fine tuning
  • Coverage and Edge/GPRS AT for Swap, New and Redeployed sites
  • Maintained complete document and preparing weekly report for future AT requirement of 2G and 3G
  • Undertook customer management & communications regarding technical issues & performance issues.

RF Lead (for Nokia/Airtel MP Circle)

ADA Cellworks Pvt. Ltd., Indore (M.P)
04.2008
  • Functioned as Planning and Optimization Lead for MPCG Circle
  • Undertook KPI monitoring, QoS analysis and maintenance, Parameter mapping and fine tuning
  • Defined responsibility matrix for Planning & Optimization team in order to simplify and streamline process
  • Handled optimization related issues for difficult sites to be handed over to the customer in order to achieve monthly PLO (Pre Launch optimization) count
  • Interacted with Customer for project updates and site handovers.

Technical Consultant

FrogCellsat Pvt. Ltd., Mumbai
10.2007 - 04.2008
  • Pre-Sales and technical consulting for Planning tool Schema GSM Ultima Forte (For GSM) and Mentor (For CDMA) for India & South East Asia
  • Give Technical support for GSM forte in 11 Vodafone circles-India
  • CDMA-Mentor trial in Reliance, Mumbai
  • Functioned as Lead for Schema-GSM Forte trial project in Sri Lanka (Operator-TIGO)
  • Responsible for Schema Forte Pre-Sales and trial activities in Malaysia (Operator-DIGI, Maxis).

Sr. RF Engineer

Global Telesystems Ltd., Mumbai
05.2004 - 10.2007
  • Managed Multi-Band Optimization for Ericsson-TMIB (Operator), Bangladesh
  • Handled Change request to optimize cells with high SD, TCH drops and congestion
  • Functioned as Lead for Dual Bad tuning in Chittagong City, Bangladesh
  • Coordinated with KAM for smooth functioning of project
  • Worked for Nawras (Operator) in Oman for Optimizing Voice and Data
  • Benchmark drive between Nawras and Oman Mobile.

Education

Masters in Telecommunication Management -

Aegis School of Telecom
01.2003

Bachelor’s Degree in computer science and Application -

MCRPV, Bhopal
01.2002

Skills

Project/Program Management

Project Transformation

Project Cost/Finance (P&L) Tracking

Pre-Sales, Delivery and acceptance

Risk & Quality Control

3PP/Supplier Management

People Management (Multi- Nationality)

Customer Management (C-Level to working level)

2G,3G, 4G, 5G and Cloud Native

Green Field, Swap, New feature trials

Area Of Expertise

  • Software Deployment (C-SW)
  • Planning & Optimization
  • KPI/New Features Impl.
  • Cloud Solution (SW & 5G SA)
  • Project/Program Mgmt.
  • Acceptance Handling
  • Pre-Sales
  • Customer Management
  • Project Transformation
  • Cost/Finance & Quality Control
  • ASP/Supplier Management
  • People Management

Extra Curricular Activities

  • Anchored various events at school and college level.
  • Part of NIIT Editorial and Cultural committee.
  • Assistant House captain at school level.
  • Won various awards/ certificates in vocal music and extracurricular activities.

Trainings Attended

  • Leadership Training LCC ,LFP & LVT.
  • XLPM for project Managers
  • SPIN Selling Skills
  • LTE Air Interface & Functionality
  • LTE training in Performance Management and Initial Tuning.
  • WCDMA Air Interface and RAN Functionality & Radio Network Tuning.
  • WCDMA RAN P7 Optimization
  • WCDMA RAN HSPA System Techniques Radio Network Features and Tuning.
  • Schema GSM/CDMA optimization tool in Israel.

Personal Information

Date of Birth: 09/25/79

Awards

Received Certificate of Appreciation for: Certificate of Appreciation for Swap project- Bulacan, Philippines. Star performer award in Ericsson All Managers meet for successful transformation of MS deliveries from region to GSC India. Successful 3G rollout from MS COO Malcom Triggs. Successful implementation of FLP in Aktel Network Dhaka, Bangladesh from Ericsson Bangladesh Ace Award for 3G network deployment and to be rated as No-1 network in 3rd party benchmark result. Letter of Appreciation from N&TC for significant contribution in rolling out 3G network. Club Orion Star performer Award-2007 from GTL limited.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Head of RAN

Ericsson Myanmar Co., Ltd
02.2015

Technical Manager-Network Engineering (Region- RASO)

Ericsson India Global Services
02.2013

Specialist-System Engineering

Ericsson India
06.2012 - 02.2013

Specialist – Network Consulting

Ericsson
08.2010

RF Lead (for Nokia/Airtel MP Circle)

ADA Cellworks Pvt. Ltd., Indore (M.P)
04.2008

Technical Consultant

FrogCellsat Pvt. Ltd., Mumbai
10.2007 - 04.2008

Sr. RF Engineer

Global Telesystems Ltd., Mumbai
05.2004 - 10.2007

NDO SW Deployment Unit Manager

Ericsson ESPANA S.A. (Spain)
- Current

Customer Project Manager-SMART

Ericsson Telecommunications Philippines
- 08.2021

Head of Optimize-Philippines

Ericsson Telecommunications Philippines
- 05.2019

Head of Engineering

Ericsson PNG
- 01.2015

Senior Engineer – Network Consulting

Ericsson
- 08.2010

Masters in Telecommunication Management -

Aegis School of Telecom

Bachelor’s Degree in computer science and Application -

MCRPV, Bhopal
SHALABH SAXENA